How to send a parcel to Poland from Luxembourg?

In Luxembourg, we operate under the brand – Mondial Relay. We work with local logistics partners to enable you to pick up and ship your parcel at convenient locations. You can use both ParcelPoints (locally Points Relais® or from the English PUDO) and Paczkomat devices (Locker). The one closest to you can be found at MondialRelay.be/fr-be/trouver-le-point-relais-le-plus-proche-de-chez-moi (in the third field, change "Belgique" to "Luxembourg").

How to send a parcel to Poland from Luxembourg?

Go to MondialRelay.be*. If you have a user account, log in with your email address and password. Then select “Je me connecte”.

*For people who do not know the local language, the browser function of translating pages may be helpful.

On the page, select the "Envoi de colis" tab (in English: send the parcel) or go directly to MondialRelay.be/fr-be/envoi-de-colis.

Provide basic information, i.e. the country to which you want to send the parcel (pays de destination) and the weight (poids) of the parcel in kilograms.

Are you sending to Poland (Pologne)? It should look something like this:

After completing the weight, the site will automatically calculate the amount due in the local currency, i.e. Euro. The price (prix) includes insurance (indemnisation).  You can then increase the value.  The price for the parcel depends largely on its dimensions and weight.

Data of the recipient in Poland

In the Mon destinataire section, select the option "Je saisis les coordonnées de mon destinataire". Fill in the necessary information on the Recipient (Nom = Last Name, Prénom = First Name, Address = Address, Code postal = Postal Code, Ville = Location), including a valid phone number and address.

Almost there!

Select the Paczkomat device in Poland to which your parcel is to be delivered (search for it by postal code or city) and click "Valider mon envoi" (confirm the parcel).

Once all the data is filled in correctly, the system will take you to the page where you will complete the formalities.

Pay attention to stick the label in a safe and visible spot. It is where all the key information is located.

Done! End of tour. 😊

You don't have a user account?

If you are using the site for the first time, select “Créer un compte” (create an account). If you do not run a business the default "Particulier" account applies to you. 

In the form, enter:

• your email address,
• password, i.e. mot de passe, consisting of a minimum of 8 characters, including at least 1: digit, special character (&@#!), uppercase and lowercase letters,
• your valid phone number with area code (PL) +48.

These data will only be used to protect your account and track your shipments.

Then review the attachments and accept:

• General Terms of Use (les Conditions Générales d 'Utilisation) and Privacy Policy (la Politique de Confidentialité) – required, 
• a statement of the age of 16 or more – required,
• consent to receive information about InPost Belgium services - voluntary.

Click the "Je crée mon compte" button.

Additional information

• You can print the label in the ParcelPoint (Point Relais®) or otherwise at the PUDO (Pick-Up, Drop-Off) point. All you need is a QR code received by e-mail or text message. Important: the service is not yet offered for Vinted, Leboncoin, Rakuten. Find the closest Point Relais® at MondialRelay.be/fr-be/trouver-le-point-relais-le-plus-proche-de-chez-moi (change "Belgique" to "Luxembourg").
• Available payment methods include: Visa and Mastercard, Paypal, Bancontact.
• How to collect the parcel in Poland? As usual! Information about the parcel will appear in the InPost Mobile app, and the Recipient will receive a unique pin code from us to collect the parcel.
• The delivery time of a parcel to Poland from Luxembourg is 4 business days, on average.