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Quick returns
How to return a parcel with InPost
Method 1: Return a shipment with the InPost Mobile app
1. In the app's bottom menu, select the "Return" icon
In the "Find the store" section, enter the name of the store to which you want to return a package. The list includes stores offering the return service. You can also select a package to return from the list of your shipments below.
2. Fill out the return form.
Enter all the required information in the return form. If the store is not required to accept a return, that's it – your return has been filed! If approval by the store is required - wait for confirmation. Your return code can be found in the InPost Mobile app and in an e-mail massage.
3. Prepare the return package
If you are using the same box (it IS more sustainable! :)), remove the old shipping label. You can handwrite the return code on the package. Check how to pack a return shipment!
4. Send a return shipment from any Parcel Locker or App Parcel Locker
All you need to do is click "Open the locker remotely" in the shipment details in the app and the locker will open. You can also scan the QR code from the InPost app by placing it under the device's scanner. Would you rather send the shipment using the Parcel Locker's terminal? Enter the shipping code on the screen. Place the package in the locker and close it. Confirm the shipment on the Parcel Locker screen or in the app. All done! Do you want to ship a return package from an App Parcel Locker? Find out how to do it tutaj.
Method 2: Send via SzybkieZwroty.pl!
1. Go to SzybkieZwroty.pl/en
From the drop-down list of stores, select the one where you purchased the returned item. If your store is not on the list - send the package via InPost QuickSend..
2. Fill out the return form.
If the store is not required to accept a return, that's it – your return has been filed! If approval by the store is required - wait for confirmation after completing the form. Your return code can be found in the InPost Mobile app and in an e-mail massage.
3. Prepare the return package
If you are using the same box in which your order arrived (it IS more sustainable! :)), remove the old shipping label. You can handwrite the return code on the package. Check out our packing guide!
4. Send a return shipment from any Parcel Locker or App Parcel Locker
All you need to do is click "Open the locker remotely" in the shipment details in the app and the locker will open. You can also scan the QR code from the InPost app by placing it under the device's scanner or select the option to send a parcel on the Parcel Locker's screen and enter the return code. Place the package in the locker and close it. All done! Confirm the shipment on the Parcel Locker screen or in the app. Do you want to ship a return package from an App Parcel Locker? Find out how to do it here.
Return form
Go to pageAllegro InPost returns
Do you want to return goods bought on Allegro? You can do it quickly and conveniently without incurring additional costs!
Learn moreHelp
- Sending a shipment from a Parcel Locker using the Parcel Manager
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Sending a shipment using the Parcel Manager
Sending shipments from a Parcel Locker is very easy. All you need is an account in our Parcel Manager. Creating an account only takes a few minutes and costs nothing - later you can add money to your account and post your parcels very easily.
To send a Parcel Locker shipment:
1. Log into the Parcel Manager
Log into the Parcel Manager at manager.paczkomaty.pl
- How to return a product bought on Allegro?
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If you have chosen Allegro InPost as a delivery option, the cost of return of the item is included in the price of delivery.
To return an item:
Go to the Moje Allegro > Moje zakupy > Licytacje i Kup Teraz: Przesyłki tab and click zwrot produktu next to the item you wish to return.
You will receive a text message with a return code. At the same time, inform the seller of your intention to return the item.
Prepare the parcel. You will not need a return address. All you have to do is use the return code you will receive in a text message.
- How do I collect a shipment from a Parcel Locker?
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When shopping on-line, choose Parcel Locker delivery. Remember that the maximum weight of the package is 25 kg. Enter your phone number and e-mail address and select the Parcel Locker which is in the most convenient location for you.
The list of Parcel Lockers can be found on the Find Parcel Locker website.
Method 1: Collect using the InPost Mobile application
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Handle goods exchanges and returns even easier - give your customers comfort and convenience, increasing their attachment to your e-store. Discover the benefits of Quick Returns!