Contact and help
Charged according to your mobile plan
Helpline+48 722 444 000 +48 746 600 000
monday – friday 7:00–22:00
sundays 8:00 - 18:00
holidays 8:00 - 16:00
Frequently Asked Questions
- How do I collect a shipment from a Parcel Locker?
When shopping on-line, choose Parcel Locker delivery. Remember that the maximum weight of the package is 25 kg. Enter your phone number and e-mail address and select the Parcel Locker which is in the most convenient location for you.
The list of Parcel Lockers can be found on the Find Parcel Locker website.
Method 1: Collect using the InPost Mobile application
- How do I send a parcel from a Parcel Locker?
You can send parcels without a shipping label using the InPost Mobile application, which makes sending parcels from a Parcel Locker even more convenient and faster. We recommend this method of shipping.You can also send parcels via Quick Send or via the Parcel Manager.
- How to extend the package storage time at a Parcel Locker?
Sudden change of plans? Or maybe something urgent has come up and you will have no time to collect your parcel? No worries! You can quickly and conveniently extend the time during which a package is stored in a Parcel Locker to get an additional 24h to collect it. You can now do this using the InPost Mobile app - this new service costs PLN 7.99 and can be used repeatedly.
How to extend the pick-up deadline in the InPost Mobile app?