What does the transition to fulfilment look like? About the process

The increase in demand for online shopping has led to more e-stores and an expansion of their product ranges. Order handling is a major operational and organisational challenge. Customers expect ordered products to arrive without delay or damage. Service InPost Fulfillment is the answer to these expectations and challenges, offering a complete logistics service and freeing up time for our Partners' sales activities and business development. What does outsourcing look like and what benefits does it offer?

Fulfillment service for online shops

The e-commerce industry has been growing at a rapid pace for years. Due to changes in trends and consumer behaviour Entrepreneurs must constantly seek new improvements and facilities . In online trade, customer satisfaction and meeting the needs of the customer is the main opinion factor. Customer satisfaction, resulting from the fact that their package has arrived on time, as ordered and in the expected condition is developer for subsequent orders . InPost Fulfillment allows companies to optimise and streamline their logistics operations, which translates into customer satisfaction.

Fulfillment service quality influences your customers' satisfaction

Customer satisfaction, resulting from the fact that the products arrived on time, as ordered and in the expected condition, is a trigger for further purchases. Logistics therefore plays an important role in e-commerce Therefore, its activities should be carried out by qualified companies, i.e. their competent and experienced employees.

Customer satisfaction comes down to the success of an online shop, so offering shoppers better solutions is essential. More and more customers are shopping online, which leads to a increased product range and consequently the need for more storage space . More and more customers are also paying attention not only to the price, but also to the delivery time, the conditions for complaints and returns and the delivery method.

With knowledge of the industry and the ability to handle orders from online shops, it is possible to rapid implementation and integration and support for entrepreneurs starting out in e-commerce. If you want to guarantee your customers that their purchases will be fulfilled at the highest level, it is worth using the InPost Fulfillment service. How does product storage work?

Business needs are constantly evolving. Currently, the key issues are:

• storage space with expansion possibilities and adequate infrastructure - at InPost Fulfillment is over 100,000 m2 surfaces,
• quick turnaround time - 99% of orders are completed on the day of ordering (For InPost shipments, orders can be placed up to 8 pm),
• guarantee the correct choice of packaging and adequate protection of the consignment,
• sales through multiple channels simultaneously ,
• various forms of delivery - we provide the option of collecting parcels by all courier companies, while orders delivered by InPost courier and Paczkomat are processed even more efficiently,
• high reactivity and a constant flow of information on the status tasks carried out,
• processes tailored to requirements,
• technological solutions.

Online shop owners using the InPost Fulfillment service have access to a storage infrastructure that is parameterised according to the seasonality of shipments . During the festive season or around Black Friday, demand for more space increases, and at other times of the year there can be fluctuations in demand.

Working with InPost Fulfillmet, our business customers receive guarantees of accounting for space used only in a fixed, contractually agreed amount. The work in our warehouses is organised in such a way that the goods are safely stored in a sufficient area.

InPost Fulfillment service - step by step

Fulfillment is the outsourcing of logistics services , i.e. the outsourcing of tasks related to storage, packaging and dispatch of goods . The order handling process and operations involved require specific knowledge and skills.

As part of our InPost Fulfillment service, this is handled exclusively by appropriately trained employees who are logistics specialists -. it is a team of more than 500 experienced employees warehousing, supervision and warehouse administration staff, as well as an implementation group, a sales team and a dedicated customer service team to answer all our customers' questions on an ongoing basis.

However, it is not enough to know only the benefits of this solution. What exactly does delegating the order fulfilment process entail and what steps do we take as part of the cooperation?

• Receipt of goods and storage - consists of a thorough check and confirmation of the quantity and quality of the products delivered by the supplier and their transfer to the target locations in the warehouse. The receiving processes are supervised and recorded by a CCTV system.
• Order management and processing - orders are fed into the WMS, which, through integration with shops, marketplaces and couriers used by our customers, makes it possible to monitor stock levels and the status of dispatch and delivery.
• Picking and packing - The process involves taking the ordered goods from the storage locations, packing them in a suitable cardboard box or foil pack and securing the products in the order accordingly.
• Shipping - Transport companies cooperating with InPost Fulfillment can deliver parcels both in Poland and abroad. The customer can choose from virtually all forms of delivery present on the domestic and international market.
• Delivery - The courier can deliver your parcel to a Paczkomat®, PaczkoPunkt and straight to your home. Thanks to the proximity of our sorting office, orders that arrive in the system by 20:00 will be processed the same day, so the recipient will receive the purchase on the next working day.

Warehousing and shipping is not everything. At InPost, we not only carry out basic tasks such as storage and packaging of goods . Additional services we offer for online shops include return handling (We receive and verify the goods, register the data in the system and integrate the return information with the stock), purchase of packaging (foil packs, bubble envelopes, cardboard boxes and eco packaging are available in our range), labelling (before the order is completed, a special label is prepared and attached to the purchased products), protection of sensitive articles (we ensure the shipment of products which are properly protected at the time of confection) or inclusion of additional material (We will include a leaflet, instruction manual, invoice or product sampling in the package).

Why use the InPost Fulfillment service?

• Fast and efficient delivery - InPost has an extensive network of Paczkomat® machines, which are located in both large cities and small towns. They are the preferred choice of as many as 94%* of people ordering online. This enables customers to pick up their orders conveniently and quickly at a convenient time. In addition, we offer the option of Same Day Delivery, which contributes significantly to consumer satisfaction. Efficient logistics and well-located distribution centres allow us to make express deliveries.
• Access to advanced technologies - Thanks to our innovative systems, warehouse processes are automated to the maximum. This minimises errors, speeds up order processing and allows customers and retailers to monitor the status of packages in real time.
• A flexible approach - Our InPost Fulfillment service is scalable, which means it can be used by both small and large online shops - everyone pays for the space they use. We tailor the storage space to the current needs of the businesses, so you don't have to worry about not having enough space or overpaying for empty racks in the warehouse.
• Comprehensiveness of the service - We not only deal with the storage and dispatch of goods. We also offer returns handling and integration with e-commerce systems.
• Cost reduction - retailers do not need to invest in their own infrastructure or maintain large warehouses. The costs of cooperation are optimised to the needs of the individual company. We offer a transparent pricing model that allows you to accurately plan your company's budget.
• Confidence among customers - InPost has a reputation among online shoppers. We are a professional and industry-recognised logistics partner. We guarantee full technical support and a high level of customer service.
• Pro-environmental approach - We are continually implementing further pro-environmental measures, such as Paczkomat® machines and a fleet of electric vehicles. This is a major asset for consumers who care about the fate of the planet.

How do you implement Fulfillment InPost in your e-store?

Complete the contact form below or on our website inpost.pl/fulfillment . You will be contacted by a consultant, with whom you will discuss all the details and sign a contract. We will then start working together - you take care of the business and we will take over the professional logistics service. Don't delay - put the logistics in our hands! Save time and money while enjoying the satisfaction of your customers!

* According to a recent study by Kantar