Price
We believe that in order to grow as a company, we must listen to the needs of our customers, employees, and business partners.
Our Sustainability Strategy
Our Ambitions
InPost Group's strategic approach focuses on continuously improving our services for both consumers and merchants, while ensuring profitable long-term growth. Our ultimate goal is to become the leading provider of automated out-of-home delivery services in Europe. We strive to achieve this by leveraging our success in Poland and expanding cross-border services and functionalities at the Group level.
We want to use the potential of technology to shape a new, more responsible reality together.
Creativity and innovation are our tools for change, enabling us to create the lifestyle of the future and inspire people and businesses to take action.
We recognize that the future of the world and the reality faced by future generations depend on the decisions and actions we take today. In line with our principles and values, we want to address the challenges of the modern world. That's why we have developed a Sustainability Strategy, which is an integral part of our business strategy. Within this strategy, we have defined specific goals for the years 2021-2026.
Our Sustainability Strategy is the culmination of our efforts and commitments undertaken in recent years in the area of sustainable development. We believe that a greater focus on environmental protection, caring for people, and transparent business processes is a natural step in our business strategy and our duty as a large international group.
Our strategy is based on a holistic approach to InPost Group's long-term responsibility and focuses on measurable criteria across all aspects of ESG: Environmental, Social, and Governance. Therefore, which is why we also alternate between using the name ESG Strategy.
We based our Sustainability Strategy on three pillars:
We motivate
employees and business partners
We change
the lifestyle of the future
the lifestyle of the future
We're a people-centric business, constantly striving to improve for the benefit of our clients. We use technology to deliver innovative solutions that make our clients' lives easier. We overcome barriers and build local communities.
Goals by 2026:
- Introduction of a minimum of two solutions per year to support sustainable consumer practices
- InPost is the customers' first choice (NPS leader in individual markets)
- 2 million participants in social engagement programmes affected by positive change
We provide
low-emission e-commerce shipping
low-emission e-commerce shipping
Technology is constantly evolving and improving, enabling the achievement of ambitious goals in climate change mitigation and adaptation. We are focused on business growth while minimizing our environmental impact, which is why we have developed a Decarbonization Strategy that complements the Sustainable Development Strategy.
Our goals:
- A 42% reduction in absolute greenhouse gas emissions in Scope 1 and Scope 2 by 2030, from the 2021 base year
- In Scope 3, by 2027, 69% of suppliers, covering emissions from purchased goods and services, capital goods, as well as upstream transport and distribution, will have science-based targets
- Achieving net-zero GHG emissions across the value chain by 2040. net-zero greenhouse gas emissions across the entire value chain by 2040
- Climate neutrality in Scope 1 and Scope 2 by 2025
- By 2024, 100% of packaging in in-house operations will be made from recyclable materials
We motivate employees
and business partners
and business partners
To change the world, we must first empower people by equipping them with knowledge, competence and self-confidence. We want to grow together with our employees and business partners, looking for innovation and sharing knowledge. We create development and cooperation programs to strengthen relationships and address labor market challenges, striving to increase the satisfaction of our employees and partners.
Our goals:
- Employee involvement not lower than 50% (according to Kincentric methodology)
- We will employ 1,000 employees and couriers as a result of the implementation of programs of equalizing opportunities on the labor market
- We create a workplace that thrives on diversity. Strong support for gender equality is a foundation for our growth (30% of the Management Board and Senior Management of the InPost Group are women by 2026)
Examples of how we're implementing our strategy
- We have introduced an innovative feature in our mobile application for Polish users, which allows customers to check the amount of CO2 emissions resulting from the delivery of their parcels to a Parcel Locker® or directly to their homes by an InPost courier. By making customers aware of the carbon footprint associated with their deliveries, InPost encourages them to make conscious choices to protect the climate.
- We run a unique InPost Green City program, the aim of which, in cooperation with local governments, is to support the development of Polish cities in accordance with the idea of a green and smart city.
- We provide the ECOreturns service
- We are testing the packaging return system
- We have introduced an innovative solution for Polish patients in hospitals and at airports
- We participate in clean-up campaigns for the Polish mountains and the Baltic
- We run the InPost InHelp employee volunteering program InPost InHelp
- We have installed AED defibrillators on parcel machines (APM) in Poland as part of the „ECOturns on the Guard of the Heart” campaign. The action was carried out in cooperation with the "Association of Volunteer Fire Brigades" and local units of the Volunteer Fire Brigades. After the first edition of the program, 8 units of the Voluntary Fire Service received AED defibrillators. Five of them were placed on parcel machines. As a result of the campaign, units also received 5 modular first aid kits and rescue backpacks to support local communities.
- We are intensively developing our electric fleet and network of EV chargers located near the machines
- We invest in renewable energy sources
- We support seniors in active participation in modern life
- We supported flood victims
Our annual report, in which we describe in detail the implementation of our Sustainability Strategy, can be found HERE Link to the pdf file with the annual report of the Sustainable Development Strategy
Our Partnerships
We have joined the United Nations Global Compact (UNGC) and signed the Letter of Commitment to uphold the Ten Principles relating to human rights, including labor, environment, and anti-corruption. By joining this initiative, we have committed to integrating the UNGC principles into our culture and daily operations and to contributing to the achievement of the 17 Sustainable Development Goals (SDGs), which have been formulated as strategic objectives within a global partnership aimed at improving health and education, reducing inequality, and spurring economic growth while tackling climate change.
Our Sustainability Strategy supports 10 Sustainable Development Goals and is a partner of the 17 Goals Campaign.
FAQ
It stands for Net Promoter Score. It is a customer loyalty indicator that measures the likelihood that a customer will recommend a given company, product or service to their friends or family.
The social engagement program is an initiative or a set of initiatives whose thematic area is implemented in accordance with the InPost Group's Social Engagement Policy. The beneficiary is anyone who directly benefits from the social engagement program. This includes participants in activities such as webinars and workshops, as well as recipients of donations.
Climate neutrality means that a company balances its greenhouse gas emissions by reducing its own activities and offsetting emissions, e.g., by purchasing carbon credits generated through reduction projects (carbon offset) outside its value chain, achieving a net-zero climate impact.
Scope 1 – all direct emissions released through operations. In the case of the InPost Group, the sources of emissions are, among m.in, natural gas consumption, fuel consumption in company cars and refrigerants that have been released into the atmosphere.
Scope 2 - indirect energy greenhouse gas emissions resulting from the generation of purchased electricity and heat (m.in. for Parcel Locker devices, offices, warehouses, branches, sorting plants and the plant producing Parcel Locker devices.
When setting the strategic goal in 2021, the term "own business" referred to a packaging store for sellers called InStore and the Fulfillment service, exclusively in Poland. At the time of setting the goal, the most important packaging was definitely plastic bags and cartons, and these were the focus of activities in the context of achieving the goal.
Net-zero, as defined by the Science Based Targets initiative (SBTi), refers to a state where an organization balances the greenhouse gas (GHG) emissions it produces with the amount removed from the atmosphere. This means that the total GHG emissions generated by a company are equal to the emissions removed, resulting in a net-zero climate impact.
SBTi defines net-zero based on two key components:
- Emission Reduction: Organizations must significantly reduce their GHG emissions in alignment with a trajectory that limits global warming to 1.5°C above pre-industrial levels. This includes reducing emissions across the entire value chain, both direct and indirect.
- Emission Removal: To offset any remaining emissions that cannot be eliminated, organizations must invest in technologies and projects that remove an equivalent amount of GHG from the atmosphere. This may involve natural solutions, such as afforestation, as well as technological solutions like carbon capture and storage (CCS).
Net-zero, according to SBTi, is a more stringent approach than carbon neutrality, as it requires concrete emission reduction efforts rather than simply offsetting emissions through carbon credits. Organizations must demonstrate sustained emission reductions as a priority before utilizing emission removal mechanism
The Kincentric methodology refers to an approach and toolkit for measuring employee engagement, in which employees make a broad assessment of many aspects of their work environment, both at the company-wide and team level.
- Senior Management Definition: CEOs of individual markets and persons reporting directly to CEOs at the rank of director
France: cockpit only
Iberia and Italy: due to low maturity in relation to other markets: persons reporting directly to the CEO at the rank of director or HEAD or Lead) - Persons belonging to the Luxembourg Management Board
- Persons belonging to the Management Team Poland and persons reporting directly to the CEO at the rank of director
- Group roles at the level of director