Our Sustainability Strategy

We believe that in order to grow as a company, we must listen to the needs of our customers, employees, and business partners.

We want to use the potential of technology to shape a new, more sustainable reality together.

We want our creativity and innovation to power the lifestyle of the future, change cities, counteract climate change, and drive people and businesses.

For years, we have been taking key actions on many important social and environmental issues. We support the professional activity of women and the achievements of athletes. We implement solutions reducing CO2 emissions and improve the efficiency of logistics. We have created a comprehensive Sustainable Development Strategy to provide a framework for our activities and to set clear goals for the future. These are not only the structural programs and initiatives that we intend to implement, but also the development of our corporate governance concept, which will shape our relations with external and internal stakeholders.

Our annual report, where we provide a detailed description of the implementation of our ESG strategy, can be found .HERE to download the ESG 2023 report in PDF format

What are we doing?

We redefine the e-commerce industry.

We are an essential element in the value chains of key brands. Thanks to our attractive offer addressed to customers and business partners, we contribute to the creation of a new market, as well as guarantee a greater variety of products, convenience, and time savings.

The Group's innovation is a tool that supports our efforts towards sustainable development.

We understand our role in the face of the climate crisis. The carbon footprint of each parcel delivered to one of our Parcel Lockers is up to 98% lower than that of a parcel delivered traditionally to a home address. We do not stop there.

*Data comes from our Parcel Carbon Footprint Calculator. Data for Poland for 2023 include only emissions from transport

We define customer experience on the so-called final mile.

We already over 23,000 parcel lockers in Poland. We exert influence on a huge scale and thus have a comensurate potential for good. We want innovation to become a distinctive feature of the InPost Group in all markets in which we operate. We are aware that when it comes to combating climate change, a lot depends on the involvement of customers and building appropriate habits, which is why we want to educate and inspire customers and our business partners.

Pillars of InPost Group's ESG Strategy

The ESG strategy of the InPost Group is embedded to our business strategy and, at the same time, a contribution to the implementation of the global Sustainable Development Goals (SDGs) set by the United Nations in the 2030 Agenda.

This strategy is based on three pillars that are crucial for us, both from the perspective of our operations and the actual impact on the environment and society. We have always been focused on our customers and we know that the strength of our growth lies in our employees and business partners. Thus, customers, the planet, and our partners are the basis of our strategy, while the commitments made within it respond to the challenges and needs that are key for each of these stakeholder groups. Most importantly, all commitments come together to ensure stable and sustainable growth.

The comprehensiveness of our ESG strategy makes it a key tool to strengthen the integration of the InPost Group in all markets in which it operates.

We change

the lifestyle of the future

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We provide

low-emission e-commerce shipping

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We motivate

employees and business partners

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We change the lifestyle of the future
We change
the lifestyle of the future

People are at the heart of our business. It is for them that we want to become better every day. We leverage the potential of technology to give everyone the opportunity to enter a sustainable future today.

We create new solutions and transform the reality around us because we believe that through technology, we can become increasingly efficient, making our clients' lives simpler and more convenient. We inspire others with our vision. We bring together like-minded people, full of passion and commitment, with a vision and a thirst for new challenges. Together, we break barriers, strengthen local communities to build new cities.

Goals by 2026:
  1. Introduction of a minimum of two solutions per year to support sustainable consumer practices
  2. InPost is the customers' first choice (NPS leader in individual markets)
  3. 2 million participants in social engagement programmes affected by positive change
Zmieniamy styl życia przyszłości
We provide
low-emission e-commerce shipping

The remarkable feature of technology is its constant ability to evolve and improve. Continuous progress and optimization allow us to set high goals, even in complex areas such as mitigating climate change and adapting to it.

In our strategy, we focus on the company's growth while striving to minimize our environmental impact. We have set ambitious goals outlined in the Decarbonization Strategy, and we implement programs and initiatives aimed at reducing our environmental impact.

Goals by 2026:
  1. A 42% reduction in absolute greenhouse gas emissions in Scope 1 and Scope 2 by 2030, from the 2021 base year.
  2. In Scope 3, by 2027, 69% of suppliers, covering emissions from purchased goods and services, capital goods, as well as upstream transport and distribution, will have science-based targets.
  3. Achieving net-zero GHG emissions across the value chain by 2040. net-zero greenhouse gas emissions across the entire value chain by 2040.
  4. Climate neutrality in Scope 1 and Scope 2 by 2025.
  5. By 2024, 100% of packaging in in-house operations will be made from recyclable materials.
We motivate employees and business partners
We motivate employees
and business partners

If we want to change our world, we must first change people. Provide them with knowledge, competence, faith in their skills, and the energy to share their experience with others. This applies to us, as well as to our business partners. We want to create and grow with them. We want to look for innovations and ideas together and exchange knowledge. Diversity is a power of change, while technology allows us all to be closer and work better.

We create development and collaboration programs for employees and business partners, including couriers, to strengthen their connection and, in doing so, respond to labor market challenges. Our goal is to increase the satisfaction of our employees and business partners, as their skills and commitment directly contribute to the InPost Group's position.

Goals by 2026:
  1. Employee involvement not lower than 50% (according to Kincentric methodology)
  2. We will employ 1,000 employees and couriers as a result of the implementation of programs of equalizing opportunities on the labor market
  3. We create a workplace that thrives on diversity. Strong support for gender equality is a foundation for our growth (30% of the Management Board and N-1 of the InPost Group are women by 2026)

UN Sustainable Development Goals

UN Sustainable Development Goals

As we want to contribute to the ongoing global transformation towards a sustainable and equal future for all, our strategy relates to the United Nations Sustainable Development Goals (SDGs).

These goals are an urgent call to action for all countries - developed and developing - to stand together to fight for a better future in a global partnership.

As part of the strategy, we have identified areas in which we can have a real impact and use our strengths and experience to create solutions and build programs supporting, among others, combating climate change, gender equality, improving the quality of life in cities, or combating the geographical exclusion of rural areas.

Best practices of Sustainable Development Goals (ESG)

We implement various initiatives for the environment:

  • we have introduced an innovative feature in our mobile app for Polish users that allows customers to check the amount of CO2 emissions generated from delivering their parcels to a Parcel Lockers or directly to their homes by an InPost courier. By raising awareness of the carbon footprint associated with their deliveries, InPost encourages customers to make conscious choices aimed at protecting the climate
  • we run a unique program, InPost Green City, in which we collaborate with local governments to implement various initiatives supporting sustainable and resilient urban environments
  • we install air quality sensors on Parcel Lockers
  • we participate in cleanup campaigns in the Polish mountains and the Baltic Sea
  • we expand our electric vehicle fleet and the network of EV chargers located near Parcel Lockers
  • we invest in renewable energy sources
  • we offer the EKOzwroty service

We create social value:

  • we introduce amenities for people with limited mobility in Parcel Lockers
  • we support the collection of shoes for the homeless
  • we support women in business
  • we run mental health awareness campaigns for our employees
  • we care about the health of our employees through prevention
  • we run the InPost Help volunteer program
  • we support seniors in actively participating in modern life

We are transparent:

  • we have made public all the policies and codes that govern the work and management of the InPost Group (from anti-corruption and anti-money laundering policies to the employee ethics code)
  • we continually train our employees in the field of Compliance, we strive to ensure that our working environment is friendly to everyonewe submit to ESG ratings and continuously improve our performance we want to be a model of corporate governance for other companies.

Our Partnerships

UN Global Compact - the largest global initiative bringing together companies and institutions actively operating in the field of sustainable development. Since its inception in 2000 by the UN Secretary General, it currently has over 10,000 members from all over the world.

Science Based Targets (SBTi) - this widely recognized platform for climate neutrality was created at the initiative of CDP, the UN Global Compact, WWF, and the World Resources Institute (WRI). It sets out a scientific methodology and standardized approach to decarbonization.

EVCOM - part of the "EVE" program (voluntary environmental commitments) implemented in France with the support of the Ministry of the Environment. The initiative brings together companies involved in the organization and transport of goods, setting ambitious goals for the reduction of greenhouse gas (GHG) emissions.

Forum Odpowiedzialnego Biznesu jest najdłużej działającą, od 2000 roku, i największą organizacją pozarządową w Polsce, która zajmuje się koncepcją zrównoważonego rozwoju w kompleksowy sposób. Forum to organizacja ekspercka, inicjator i partner  przedsięwzięć kluczowych dla ESG w Polsce.

UNEP/GRID-Warszawa jest ośrodkiem afiliowanym przy United Nations Environment Programme, UNEP (Program Organizacji Narodów Zjednoczonych [ONZ] ds. Środowiska). Od 1991 roku realizuje w Polsce misję UNEP, wspierając i inspirując partnerów w działaniach na drodze do zrównoważonego rozwoju.