Until a few years ago returns were a real nightmare for both online shops and their customers. Additional costs, unclear procedures and a simple lack of confidence caused many people to give up buying a product for fear that it did not comply with the description and could not be returned. Today, the situation has improved considerably, thanks in part to services such as Quick Returns .
Returns in e-commerce
Most people running an online shop have an obligation to allow its customers to return products without giving a reason . To ensure the quality of consumer service and returns in e-commerce, it is important to take care of clear rules for sending parcels. Find out how to provide shoppers with the best and safe order return procedure!
What discourages consumers from shopping online?
According to the Gemius report "E-commerce in Poland 2024". one of the biggest fears customers have about buying online is how to access information about possible returns and complaints . This is why, when running an online shop, the subject of returns cannot be taken lightly.
Clothing or footwear are just examples of product categories after receiving which many people are disappointed because the goods received do not meet their expectations.
Sometimes, even after shopping in a stationary shop and trying on clothes beforehand, the customer decides to return them. Hence the need to organise the whole process in this way, so that the purchaser feels comfortable and knows that he can return the purchased goods at any time . It was for this purpose that the platform was established Quick Returns and API for Rapid Returns .
At InPost, we understand the importance of high quality customer service, if only for the increase in conversions. That is why every retailer can join the ranks of our partners and offer its consumers the best and most modern solutions .
How does the Quick Returns platform work?
Website https://szybkiezwroty.pl/ and the InPost Mobile application allow you to quickly and seamlessly return goods to selected online shops that cooperate with InPost . You only need a few moments to fill in the return form and then send your parcel via any InPost Parcel Machine.
In this way, the user does not have to spend too much time on explanatory talks with shop employees, filling in forms and then going through the whole complicated sending process. The parcel can be easily posted via any InPost parcel machine 24 hours a day.
Thanks to the Fast Returns service, customers do not need to print any labels . The sending code appears on their mobile app or website and is also sent by email. The box can even be opened remotely without touching the machine screen! This is a huge convenience and an environmentally friendly option that does not waste paper.
To join the shops on the platform https://szybkiezwroty.pl/ and the InPost Mobile app, simply contact your InPost account manager or complete the form https://szybkiezwroty.pl/pl/biznes/formularz .
Large the advantage of using the Fast Returns platform is that it does not require any technical work and integration from the shop . All you need to do is sign a contract with InPost and activate the service.
How does the Fast Returns API work?
For more demanding companies At InPost, we have prepared a solution to enable direct integration of your shop with InPost. Thanks to the API, the customer will be able to order the return of goods in the customer panel in your shop or in any other way you prefer.
What's more, the integration opens up access to additional functions, such as encoding your own QR or Barcode on the return label to speed up the returns handling process. Rapid Returns API Documentation you can find on the dedicated page.
Quick Returns for e-commerce
Safe, convenient and fast returns in e-commerce are key to consumer satisfaction. The availability of such a service reduces the chances of shoppers deciding not to order from your site. When internet users know that they can send goods back if necessary, are much more willing to carry out transactions . According to the Gemius report 'E-commerce in Poland 2024, the possibility of returning goods free of charge via an automated machine, e.g. Parcel Post InPost, is the most motivating form of return for online purchases .
If you want to offer your customers Fast Returns, be sure to contact us via https://szybkiezwroty.pl/pl/biznes/formularz . We will be happy to provide you with all the details.
By opting for returns with InPost, you gain the confidence that your customers will return goods easily and conveniently. The process of registering and sending a parcel through Quick Returns is trivial and with a trusted partner like InPost. This is the importance of increases the credibility of the shop which is so difficult to build today amidst high competition.
Returns in an online shop and the shopping experience
A very important step when building and developing an online shop will be to properly develop return procedures and clearly communicate them to the recipients. At InPost, returns are implemented in several steps:
Legal regulations for returns in an online shop
The minimum period the consumer is entitled to withdrawal from a purchase contract in an online shop is 14 days . However, the shop is free to extend this time and sites have been known to allow up to, for example, 100 days from the date of purchase to return goods.
Interestingly, some studies say that, despite the extension of this period, the percentage of returns is not increasing, it is actually decreasing! It is worth remembering that once a customer decides to return an item, the retailer is obliged to reimburse them for the shipping costs.
Although the right to return a product is available to every customer and should be self-evident, it is worth being reminded of it. Messages informing about the free return option can act as an incentive for consumers , especially when the period is longer than the standard 14 days.
Why does efficient returns make it easier to run a shop?
A maximally simplified, clear and efficient returns procedure is an important success factor in running an online shop. While it is clear that the shop's focus is on selling goods and not on accepting returns, facilitating the returns themselves definitely takes the pressure off the staff and allows them to concentrate on more important matters.
Simple and fast returns in e-commerce are one of the key elements of a smoothly functioning shop. Do you want to offer your customers the best? Go to szybkiezwroty.co.uk/business to become a partner and make easy, free returns available to your consumers!
Choose InPost Subscriptions for businesses and send parcels at a fixed price.
Take one minute to leave your contact details and start sending parcels from as low as 11.89 PLN*.
- One contract for courier and Paczkomat shipments
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- Express delivery
- Price guarantee for the duration of the contract
- Fuel surcharge included
- Dedicated post-sale support
* Net price per Paczkomat shipment in the Subscription 600 plan.
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