Optimising warehouse processes. How to reduce order fulfilment times and improve customer experience?
Fulfillment Dla biznesu
2 September 2025
The shortest possible time between a customer placing an order and the product being delivered should be the primary goal for an online shop. Automating all activities related to recording, picking and shipping parcels helps to achieve this. It is worth learning about a few methods that will allow you to stand out from the competition.
How to optimise warehouse processes to increase efficiency?
The best way to start automating warehouse processes is to control the layout of stored goods. The most frequently purchased goods should be located close to the order picking area. This will reduce the distances travelled by employees on foot, with pallets and on forklift trucks.
The time spent collecting orders is best reduced by collecting as many items as possible at once. To this end, it is best to engage a group of specialists who will design the space so that it can be used as efficiently as possible.
However, the seller does not have to design the warehouse themselves or hire their own staff. As part of the InPost service Fulfillment perhaps entrust all logistics processes to us – from storing goods in appropriate conditions, through order picking, to shipping. Specialists will ensure the correct layout of the product range and adapt the space to current needs.
Reducing order fulfilment times – key strategies and tools
Another important issue is effective inventory management. The product range must include everything that is needed, but not in excess. That is why it is worth conducting a demand analysis Based on the data collected in the computer programme, it is possible to predict how many items need to be stocked.
Packages can reach customers much faster thanks to fulfilment. At InPost, all orders placed before 8 p.m. are shipped on the same day , which is not always possible for sellers who manage their own warehouses.
When a seller employs staff themselves, they may have problems with fast order shipments during peak sales periods. By choosing InPost Fulfillment, there is no need to worry about a shortage of workers We optimise our processes to ensure fast delivery to all our customers.
What technologies support modern warehouse management?
The primary technological tool that supports warehouse operations is WMS application, which is at the heart of warehouse operations . An efficient WMS (Warehouse Management System) is used to manage stock levels, orders and returns. It also helps to eliminate errors, streamline processes and integrate the system with the shop.
As part of InPost Fulfillment, we integrate the store's sales systems with our warehouse systems. This allows us to receive instant notifications about all orders and start processing them almost immediately, so that purchases reach consumers as quickly as possible.
Warehouse automation – how to enhance the customer experience?
The buyer does not have to take our word for it that the product will be delivered as quickly as possible. It is worth keeping them informed about the status of their order, e.g. via a mobile application. As part of our services, we offer buyers intuitive InPost Mobile app where they can check the location of their parcel at any time and find out when it will arrive.
The customer experience is also enhanced by freedom of choice. The buyer should be given the opportunity to decide how they want to pay, e.g. by card, code or cash on delivery. In addition, care should be taken to ensure that a range of convenient delivery methods and convenient returns .
InPost Fulfillment as a way to optimise logistics processes
All of the above ideas can be implemented on your own, but at a considerable cost. Fortunately, the expenses can be reduced. To do this, simply entrust a significant portion of the tasks to a reliable business partner , with impressive experience in the e-commerce industry and proven procedures.
At InPost, we are the perfect example of such a partner. Today, companies selling various items online benefit from the advantages of our Fulfilment service. These include clothing, electronics, cosmetics, household chemicals, children's products and pet accessories.
The service stands out an extensive network of warehouses with a total area of 100,000 m² . Goods storage facilities are located in various parts of the country. This ensures that orders are quickly delivered to thousands of collection points such as Paczkomat® and PaczkoPunkt. Our couriers also deliver products to customers' homes.
Thanks to its modern logistics infrastructure, InPost Fulfillment provides rapid order fulfilment Packages can reach consumers as early as the next working day.
What is more, orders are picked in accordance with the online shop's guidelines. At the customer's request, our employees will also take care of labelling parcels, adding advertising leaflets to shipments, co-packing , i.e. repackaging products from bulk packaging into individual packaging, and accepting returns.
Optimising warehouse processes can be simple!
Does improving the customer experience require a lot of costly measures? Fortunately, this is not necessarily the case. All you need to do is use the InPost Fulfillment service to make your online shop competitive with its rivals in the industry and popular with customers. Find out for yourself as soon as possible!
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