For e-commerce shops, any change that helps streamline and improve the operation of the business is eagerly welcomed. Running an e-commerce business has many challenges that need to be overcome in order to be successful. With more and more online shops appearing on the market, taking care of every aspect is important - you need to encourage the customer to buy and serve them in the best possible way. The right product range, the correct functioning of the website, efficient customer service and, last but not least, the provision of high-quality logistics services are all key elements of a good online shop. E-commerce is evolving rapidly and customer needs are changing. In order to keep up and succeed, various solutions are needed. One of them is fulfilment, i.e. the outsourcing of logistics services. Cooperation with an external logistics or courier company will streamline business and give you an advantage over your competitors. Customers are more likely to shop at an online shop that operates quickly and efficiently. Find out what benefits fulfillment offers and why it is an increasingly popular form of cooperation with logistics companies.
Plusy fulfillmentu dla e-commerce
The dynamic growth of the e-commerce industry is increasingly noticeable. Stationary shops are less preferred due to the limited availability of opening and assortment. Customers prefer to use an online shop because of the convenience and greater possibilities. Purchases can be made from many countries, prices for the same products can be easily compared, stocking is much greater, product descriptions are more accurate. However, the most important benefit is above all the availability around the clock every day. Although the goods are not available off-the-shelf, lead times have been decreasing in recent years.
All measures that can minimise the waiting time for ordered goods should be implemented by online shop owners in order to respond to the needs of online shoppers. When focusing on business development, it is necessary to reach for various solutions and cooperation offered by other companies, because it is not only competitive rates that make up the success of a shop. Order handling from start to finish should be carried out professionally, and logistics is an integral part of e-commerce. This is why the InPost Fulfillment service was created. The storage, packaging and handling of product returns is a challenge. By delegating these and other order handling tasks to an external logistics company, there are many advantages to be gained.
- Outsourcing logistics allows companies to focus on growth and take care of sales. Responsibilities are delegated to specialists, which is a form of taking care of your own business. Saving time is also key - you don't have to worry about renting warehouse space, hiring staff and distributing parcels. You can focus fully on other activities in your business and delegate order handling to professionals.
- Only charge for the part of the warehouse used. Depending on how many products there are and how much storage space is rented, prices change. In this way, during a sales peak or when fewer orders are placed, storage costs are variable and you do not pay for empty space. Demand fluctuations are inherent in the e-commerce sector. Renting a warehouse on your own, without working with a logistics company, unfortunately involves fixed fees. Using the InPost Fulfillment service saves money - you only pay for the space you use. There is also no need for the online shop owner to employ additional staff. InPost has specialised people who know how to manage order processing.
- Safely stored goods in stock is a must. Customer satisfaction is linked to receiving the purchased product quickly and without damage. A large warehouse and the implementation of innovative technological solutions ensure that the product is protected and stored under appropriate conditions. Thanks to sufficient space, access to products is more efficient and there are no problems with order picking. This translates into faster shipping. Couriers also have more parcels in one place, so no time is wasted travelling to separate warehouses of online shops.
- The logistics operator takes care of the order handling process from storage to the delivery of the parcel to the customer. As part of the fulfilment service, InPost manages the warehouse, checks and reports on its status, takes orders for fulfilment, packs and completes parcels, prepares sales and dispatch items, handles returns and liaises with transport companies. The order handling process is a long one, requiring the involvement of many people with different skills. By outsourcing the tasks to an external company, the online shop is relieved and puts the logistical matters in the hands of professionals.
Want to improve your business? We will answer your questions - just fill in the form."
What does InPost Fulfillment offer?
Logistics services are of great importance in e-commerce. Selling products online entails that the order ultimately has to be delivered to the buyer. Both small and large online shops use a fulfilment service to help streamline operations, which translates into many benefits. Fulfillment involves the handling of orders placed with online shops, which is handled by logistics companies. Delegating parcel distribution processes means taking care of professionalism and customer needs. By having a logistics centre, InPost manages orders accordingly. What specifically can InPost offer as part of the cooperation and what are the stages?
- The owner of the online shop first needs to deliver the goods to the warehouse. The logistics provider has a huge warehouse area so that there is adequate space for the shipments. The supplier takes care of the unloading of the goods to be stored.
- In the next stage, the products are taken into stock after a detailed prior inspection by qualified staff.
- Modern infrastructure dedicated to the e-commerce industry allows goods to be stored properly so that they are not damaged and access to them is not difficult.
- The logistics operator takes care of order management and the process of implementing them into the system, so that all matters are in the right hands.
- Once an order is placed by the customer, the goods are completed and packaged and properly protected for dispatch.
- The next stage is followed by the procedures for issuing the order placed by customers.
- Delivery is the final element. The customer can choose any delivery option available on the market - whether domestic or international. This is possible through cooperation with transport companies. In this regard, InPost meets the expectations of customers. When ordering from an online shop that uses the InPost Fulfillment service, the goods can be delivered the very next day! All you need to do is place your order before 20:00.
In addition to the basic fulfilment tasks, InPost also handles returns (verification of the goods and integration with the stock), purchase of packaging (foil packs, bubble envelopes, cardboard boxes and recommended eco-packaging are available), labelling (dispatch takes place after the label is applied to the parcel), attaching additional elements (these include advertising materials, manuals or other documents). It is also possible to pack fragile goods and mark them as sensitive. Shipping takes place after the goods have been secured, so that customers will receive them in an undamaged condition, thus avoiding complaints. By choosing the InPost Fulfillment service, the online shop takes care of the customer service and gives the customer the opportunity to choose the desired form of delivery. Parcel machines and courier InPost are a popular choice, but it is also possible to use offers from other carriers. E-commerce logistics, i.e. the handling of orders placed in an online shop and the distribution of parcels, are important elements, so delegating these tasks to an external company will help streamline business operations.
Choose fulfillment and put your business on the rise
Thanks to the InPost Fulfillment service, e-commerce logistics are carried out at a high level. Both online shop owners and customers benefit, as they receive their order quickly, completely and without damage. For online shops, the most important advantages of delegating logistics services are the reduction of fees (variable costs associated with warehousing and the elimination of costs associated with hiring and training employees, the use of the pay-as-you-go model of charging only after services have been provided) saving time and convenience (the distribution of parcels is handled by the logistics company's employees, while the owner of the online shop can concentrate on developing the business, taking care of the website, running marketing campaigns, developing the offer and the sales process), betting on professionalism (qualified warehouse employees are able to properly manage the shipping processes, thanks to which the client receives the ordered products in a short time), transparency (constant contact with InPost allows for real-time tracking of data on deliveries, orders and stock levels), integration with the most popular sales, warehouse and accounting platforms (thanks to which order management is simple and properly conducted), quick adaptation to market changes (online shop owners may not have enough space in their warehouse, while there is sufficient space in a logistics company's warehouse if goods are purchased more frequently at a given time of year), securing warehouse space and ensuring appropriate working standards - this is handled by logistics companies. The benefits are many, which is why already 30% of companies choose fulfilment. Regardless of the size of the online shop, such a solution is sure to help the business and contribute to its success.
Grow your business with InPost Fulfillment
Storage, packing, shipping – you don’t have to do it yourself! Leave it to the professionals.
Take a minute to leave your contact details and gain more time while reducing costs.
- Lightning-fast delivery
- Cost reduction
- Zero shipping issues
- Peak-season support
- Tailor-made offer
Czytaj również
