I do not see my shipment in the shipment tracking list in the mobile application. What can I do?

Make sure that the parcel has indeed been sent to the phone number that is registered in the InPost Mobile application. If so, please report the problem via the contact form on our website. In the report, provide information on:

• the device you use (exact model)
• your operating system (the exact version to be found in the system settings)
• application version (to be found in MENU → About the application)

Remember that you can also verify the status of your package on our website or via the chatbot.