Dear Customer,
On days 18-19.06.2023 , during the hours of 18:00-03:00 (9 hours) InPost plans to maintenance work . Despite the work being carried out, the entire it will be possible to pick up parcels from Parcel Machines® using a pick-up code and QR code and by means of
InPost Mobile app.
In addition, we would like to inform you that during this break the validity of the return code and collection code will be extended by 9 hours for parcels placed in Paczkomat® machines.
Below is a detailed description of the impact of the works on our services - please read it carefully.
Will work / will be possible:
- Selecting the Parcel Machine® device as a delivery option from the list of devices available on the displayed map;
- The inpost.co.uk website will work, but the status of shipments will not be updated ,
- Using the InPost Refrigerator service;
- Creation of packages using the xFile service (Offline Clients), whereby data will not be read until the service interval is over,
- The Customer Service Centre will be in operation on Sunday, from 8:00 am to 6:00 pm.
Will not work / will not be possible:
- Creating, sending, paying for and routing courier parcels and parcels sent by Parcel Machines®, as well as at Parcel Service Points (POP or PaczkoPunkt), with the exception of parcels with a pre-prepared label;
- Generation of labels for parcels - Courier and parcels - Parcel Machine®;
- Generation of return codes for Allegro shipments;
- Manifesting Amazon packages to SZOP (amz-data-processor and amz-gateway);
- Sending SMS/e-mail/Push messages to customers/recipients;
- Paying for parcels on delivery via PayByLink and Blik;
- The status of shipments on the website, the InPost Mobile app and the WebTrucker platform will not be updated;
- Complaint form for customers on inpost.co.uk;
- Generating QlikView reports;
- Office24 service.
We sincerely apologise for any inconvenience caused
Thank you for your understanding.
Greetings,
InPost team
