Returns of goods - a practical guide
Tips
9 October 2024
Being able to save time and money are good enough reasons to buy online. Unfortunately, sometimes the products ordered do not meet expectations and have to be returned. How do you do this? We have prepared a guide with all the information you need on how to return goods from InPost. Find out how quick and easy they are!
How many days do we have for returns of goods?
The right to return goods is enshrined in Articles 27-29 of the Consumer Rights. In accordance with these a customer who has bought a product in an online shop has 14 days to withdraw from a contract purchase and sale. It is concluded as soon as the transaction is made. However, online shops can extend this time by offering, for example, a return within 30 days.
What else is worth knowing about returning goods?
Consumer law makes no distinction between working days and public holidays. Purchasers simply have 14 days to return goods. Fortunately the date on which the products are dispatched and not delivered back to the seller shall be regarded as the date of fulfilment. . So you don't have to worry about shopping before Christmas, for example.
You are still encouraged to check the terms and conditions of the selected online shop. It is worth noting here that the retailer does not have the right to shorten the period for returning goods, but may extend it.
What's more, the seller is obliged to reimburse you the full amount paid no later than 14 days after receiving the product back.
Returns by Parcel Machine - fast and convenient
Online shops tempt consumers with discounts and other types of bargains, but they are often deterred from buying by the fear that the chosen items will turn out to be of poor quality or look different from the picture. It is also difficult to decide on clothes that we cannot try on. Fortunately you can easily return goods bought online via our app .
How do I return a parcel in InPost Mobile?
Returning goods via Parcel Machine requires only a few steps. To do so, download/ Launch the InPost Mobile application , then:
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click option New consignment and then Return ;
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snickering Search for a shop , find it in the list or select it from your parcel inventory;
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complete return of goods form (You will need your order number. In addition, you will need to tick the reason for the return and select the shipment size) and possibly wait for the shop to accept the request (some companies have this sales policy);
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confirm the sender's details and click Return a parcel ;
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pack the goods, remove the previous label and write the return number on the package ;
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Go to the nearest Parcel Machine or Appkomat;
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in the InPost Mobile application, go to the returns section and to the details of the returned parcel, and then select the option Open the locker remotely or scan the QR code with the parcel machine's reader, or enter the sending code on the screen;
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place the parcel in the box, close the door and confirm the return on the app or on the machine screen.
Done! Just remember that sellers generally wish you to return the product in its original packaging. If you don't have it, you can send the goods in another box, as the article is the subject of the contract, not the cardboard or foil in which it was sent.
We encourage you to review the boxes you have at home beforehand. By reusing the parcels you will be more eco-friendly! However, remember that the packaging must not be damaged and should fit the size and weight of the product.
If you don't have one at home, you can always order them from our shop Out of the Box .
As you can see, this way of returning goods is very simple. The only thing you should still be aware of is the following. maximum dimensions and package weights. We determined these according to the depth, height and width of the locker:
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4 cm x 23 cm x 40 cm and 3 kg for mini parcels ;
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8 cm x 38 cm x 64 cm in 25 kg for small consignments ;
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19 cm x 38 cm x 64 cm and 25 kg for medium parcel shipments ;
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41 cm x 38 cm x 64 cm and 25 kg when shipped to large pakune k.
Before you start preparing your shipment, we recommend that you click on the option How to pack . In this section you will find all the information you need for this. Once you have familiarised yourself with them, move on. 
Returns of goods at QuickZwroty.com
You don't have to reach for your smartphone to return a purchase that didn't meet your expectations. Returns via the website are just as simple as those in the application. How do I return a package? To do so:
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visit the website QuickZwroty.co.uk ;
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select a shop from the list;
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specify the size of the package (small, medium or large);
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Fill in the form - you will need your order number;
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In the last section, you choose the reason for returning the goods;
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wait for confirmation - we will send you an email and SMS confirming your return request;
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send the parcel - find the nearest Parcel Machine, enter the sending code you receive from us and place the parcel in the box.
Importantly, in this case it is not possible to send items from one Parcel Machine to another. The package sent there will be delivered by courier to the retailer's premises.
Another way to return goods
Not all online shops have an agreement with us to handle returns of goods. However, you have the right to return them in other ways. One of them is to send your products as part of the send back service in our app. If you wish to use it, please go through the following steps:
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open the application InPost Mobile and click New consignment (located at the bottom of the screen) and then Send ;
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select method of delivery (Parcel Machine → Parcel Machine or Parcel Machine → Home);
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tick appropriate shipment size (Mini, Small, Medium, Large);
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snickering Continue with InPost Pay ;
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Enter recipient's data i.e. name and surname or company name, telephone number and e-mail address and indicate Parcel Machine or Parcel Point on the map or enter its address;
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confirm information introduced;
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pay consignment;
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take the parcel to any Parcel Machine;
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open the box remotely, scan the QR code or enter the tracking number on its screen;
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place the parcel in the box .
Returns by Speed Shipment
We also offer the option of returning goods via a Rapid Transmissions . You will make use of it on our website. How to do it?
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Go to inpost.co.uk, look for the "I send" tab and from there select the option Quick Posting from the list or go directly to quicksends.co.uk;
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Decide on one of the two delivery methods (Parcel Machine/Parcel Post → Parcel Machine/Parcel Post → Home or Business).
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Select the size of the consignment (again, you can select small, medium or large).
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Enter your personal and contact details.
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Enter the delivery address or find it on the map.
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Include the name of the shop (possibly the name of the retailer), email and telephone number.
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Confirm that you have read the terms and conditions.
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Optionally, you can request an invoice and indicate your consent to the mailing of our advertising material.
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Click Send.
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Pay the service charge.
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Print out a shipping label and stick it on the package or send the package without a label, depending on the option you chose beforehand.
How do I make a return on Allegro?
On the largest e-commerce platform in Poland, you can also buy without worrying about returns of goods purchased from traders. As a person who has used the Allegro InPost delivery option, you will not incur any additional costs. If you want to return an item:
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On the Allegro.pl website, go to the following tabs My Allegro → My shopping ;
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snickering Purchase details and then Return the purchase next to the article you wish to donate;
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The rest of the process involves giving a reason for the return, completing the required data and selecting the shipping method;
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prepare your parcel and send it by the method of your choice.
Remember that the business entity is obliged to accept the purchased item from you. It does not matter in this case whether it is a sole trader or a nationwide online shop. However, this rule does not apply to private individuals. If you intend to return an item to an individual seller, first ask the seller if he or she agrees to this.
With InPost, returning goods is a breeze!
It seems that the potential of the e-commerce industry is inexhaustible. Unlimited choice, no queues and the saving of time and money are undeniable advantages of this way of purchasing products. However, if you have been worried about returning goods until now, you will find that with InPost, returning them is a trifle. What's more, the whole process takes just a few moments!
Return of garments
Did you know that clothes are the most frequently purchased product online? Many people deliberately order several sizes and cuts and then send back the ones that don't fit. Therefore an efficient clothes return process is such an important issue for internet users and therefore also for e-shops .
Returning shoes
Sometimes shoes in our size do not fit your feet due to different sizing. If the product has not been used, it can easily be returned. Worth use the original packaging for this and fill in the empty spaces .
We make sure that our customers have access to simple, fast and necessary services . So we have also made an effort to set up a friendly returns system. It remains for us to wish you a successful shopping experience and as few returned packages as possible. However, should it become necessary, know that you can count on us!
Choose InPost Subscriptions for businesses and send parcels at a fixed price.
Take one minute to leave your contact details and start sending parcels from as low as 11.89 PLN*.
- One contract for courier and Paczkomat shipments
- Free courier pickups
- Express delivery
- Price guarantee for the duration of the contract
- Fuel surcharge included
- Dedicated post-sale support
* Net price per Paczkomat shipment in the Subscription 600 plan.
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