Changes to InPost’s terms and conditions from 10 November 2026

Dear Customer,

with effect from 10 November 2026 We are updating the InPost Terms and Conditions.

The main changes we are making to the documents:

1. We are developing the Dynamic Parcel Redirection (DPP) service for the role Permanent Parcel Redirection. This allows recipients to set up the following in the InPost Mobile app automatic redirection of courier parcels associated with their telephone number to the selected Paczkomat® parcel locker or PaczkoPunkt (PUDO). You can change or disable the Permanent Parcel Redirection service at any time. Thanks to this option, recipients no longer need to respond individually to each parcel – the parcel will always be delivered to the location where it is most convenient for them to collect it when they are not at home. This is another step towards greater flexibility and creating positive experiences with InPost deliveries,
2. We are updating our terms and conditions to bring them into line with the current rules governing parcels covered by the SENT system,
3. We are clarifying the rules governing the existing Document Return service,
4. We are expanding the range of information available via the Helpline. Verified Recipients can obtain information about the cash-on-delivery (COD) amount assigned to their parcel,
5. We are updating the terms and conditions relating to the Cash on Delivery service following the introduction of a new payment service provider.

The changes made relate to the following documents:

• InPost Paczkomat® 24/7 Terms and Conditions,
• Terms and Conditions for the Provision of Postal and Parcel Delivery Services by InPost Sp. z o.o.,
• Terms and Conditions of ‘Allegro Paczkomat 24/7 InPost’,
• Terms and Conditions of ‘Allegro Kurier InPost’,
• Terms and conditions for the collection of parcels by InPost couriers as part of the Allegro Smart scheme.

You can find the updated documents via the following link: https://inpost.pl/regulaminy.

Please familiarise yourself with all the changes made to the documents.

If you have any further questions, please contact your Account Manager or the Customer Service Department.

Best regards,

The InPost Team