The NPS indicator for services provided via Parcel Machine® continues to be very high at 80 points
According to the latest research by Kantar - an international research agency - as many as 94% of Polish Internet users shopping online choose Paczkomat® InPost as their delivery method and 85% as their shipping method. In addition, 82% of respondents consider Paczkomat® InPost to be the most environmentally friendly delivery method. InPost is also the best recognised parcel delivery brand - it received as many as 98% of indications. Willingness to recommend Paczkomat® InPost devices - the NPS indicator - reached as high as 80 points.
Respondents indicate that InPost uses modern online and mobile solutions (80%) and delivers parcels on time (79%). Furthermore, 77% of internet users declare that they like the InPost brand and 76% recognise it as a successful brand in the market.
Thanks to its daily hard work and the commitment of its employees and colleagues, InPost has been receiving the highest user ratings for many years, both in terms of our service and brand rating. Thank you very much for these ratings. Such a high percentage of positive indications obliges us to constantly strive to improve the quality of our services and introduce new solutions. I can responsibly say that the opinions of our customers confirm that our business model works, and that when customers choose InPost they choose the best offer on the market. I am most pleased that as many as 94% of Polish Internet users shopping online choose Paczkomat® InPost, and 77% of respondents declare that they simply like the InPost brand - this is our great success . - Rafał Brzoska, founder and CEO of InPost, said.
Also according to the Gemius report from H2 2023, InPost scores highest among logistics companies. In the Gemius study, as many as 95% of people who shop online and order parcel machine deliveries indicate the possibility to collect their parcel via Paczkomat® InPost as the most motivating factor for shopping. Still, Paczkomat® InPost is also the most frequently selected form of shopping delivery - it is chosen by as many as 93% of those ordering to a parcel machine.
When it comes to returns, internet users prefer free dispatch by parcel machine - here, too, a clear preference for the Paczkomat® InPost service was recorded at 89%.
InPost is the winner of the Polish edition of the Best Brands Award - it was awarded in the Best Life Changing Technology Brand category for innovations and solutions that have changed consumers' lives, making life more convenient and enjoyable.
In addition, InPost was the winner of as many as 4 awards at the Mobile Trends Awards 2022 in 2023 and thus became the most awarded company in this prestigious competition. InPost won a statuette in the "Services" category for the development of the InPost Mobile application, and was additionally honoured with special awards from Internet users and the social organisation "Widzialni". InPost Pay is also this year's winner in the Cashless Pay poll - as the most interesting payment project of 2023.
InPost
InPost (AEX: INPST) is a leader in logistics solutions for the e-commerce industry in Europe. Founded by Rafał Brzoska, InPost is now a leading delivery platform for e-commerce, which has revolutionised the parcel market in Poland. The first Paczkomat® machines appeared in Kraków in 2009 and very quickly became an integral part of online shopping and a guarantee of speed and convenience.
At the end of Q1 2024, the InPost Group had nearly 70,000 out-of-home points, including more than 37,000 state-of-the-art Paczkomat® devices and more than 31,000 PUDO points in 9 countries (UK, France, Poland, Italy, Spain, Portugal, Belgium, Luxembourg, the Netherlands). InPost also provides courier and fulfillment services to e-commerce sellers, working with around 100,000 e-tailers. During 2023 alone, the company handled 892 million parcels.
For years, one of InPost's priorities has been concern for the environment. InPost Group's Decarbonisation Strategy is an integral complement to its business strategy. InPost was one of the first on the Polish market to join the SBTi initiative - it aims to achieve full climate neutrality by 2040.
More information at: www.inpost.pl
