InPost app has 5.2 million active users
InPost - the leader in modern logistics in Poland - has implemented a new service for sending parcels via an app. The parcels are sent at Paczkomat® InPost devices - to a second Paczkomat® device or to a specified address of the recipient. There is no need to stick any labels on the parcel - just a QR code or a sending code in the app. You can pay for your parcel with a BLIK code. Further payment options will appear in the app at the beginning of 2021: payment card, fast transfers (pay-by-link), Apple Pay, Google Pay. The status of a sent parcel can be tracked in the app, of course, but also on the inpost.pl website in the "Tracking a parcel" section and via chatbot by entering the 24-digit parcel number.
„ This is the first such innovative solution in Poland, i.e. a convenient mobile parcel service - 24/7, for each of the more than 5.2 million active users of the InPost app. This is a response to the needs of consumers - we offer a service that is fully label-free, and therefore convenient and fast. Now everyone - wherever they are, whatever they are doing - has an option that will allow them to send a parcel at any time, in any place - thanks to sending in the InPost Mobile app. With this, we are fulfilling the promise we made and taking another significant step in making our app the centre of parcel management. We are offering Poles a technological leap - no more sending parcels in outlets or shops! " - points out Rafał Brzoska, CEO of InPost.
Each shipment can be posted and collected at the device via the free mobile application InPost Mobile, which also offers the option to open the box remotely. The app already has 5.2 million active users and records several hundred thousand remote openings per day . The software was on the podium of the download list in the Google Play and Appstore for eight weeks. Thanks to the app, several people can receive parcels at the same time with one device®, without having to stand in a queue. The InPost Mobile app can be downloaded from the Google Play, App Store and Huawei AppGallery shops.
How do I send a parcel using the InPost Mobile app?
Sending a parcel in the InPost Mobile app is simple, fast and convenient. Most importantly, there is no need to print a label and stick it on the parcel.
- Pack your parcel and measure its size
- Small parcel. Size A 8 X 38 X 64 cm, maximum weight: 25 kg.
In this size you will send, for example, a CD, a book, a smartphone or smaller clothing.
- Medium parcel. Dimension B 19 X 38 X 64 cm, maximum weight: 25 kg.
In this size you will send, for example, shoes, cosmetics or larger clothes.
- Large parcel. Size C 41 X 38 X 64 cm, maximum weight: 25 kg.
In this size you will send, for example, a coffee machine, a printer or a games console.
- In the application, select the central arrow icon in the bottom menu (Send)
Select the shipping method you wish to use (you can send between devices or from a Paczkomat® InPost device to a designated home or business address), and then complete the required details for the recipient and sender. Your telephone number will be filled in automatically
- Pay shipping
Once you have completed the information, you will be redirected to a fast and convenient BLIK payment. Once your payment is complete, a 9-digit sending code and QR code will appear in the app. You will also receive the sending code in an email.
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Remember: you no longer need to attach a label or put a postal code to your parcel. However, if you want to put the code on the parcel - of course, you can do so! |
- Send at a Parcel Machine®
With the prepared package go to any Paczkomat® inPost device of your choice. Scan the QR code from the app in the reader on the device or select the "I have a delivery or return code" option on its screen and fill in the data - the box will open automatically! Now place the parcel in the box. Done! Parcel sent!
InPost can also be contacted using Google Assistant. The conversation starts by calling a bot called ChatBot Mat with the phrase "Talk to InPost". Customers can ask about, among other things, the status of their parcel, the nearest Parcel Machine®, as well as a new feature - the number to courier . The same Bot is also available on Messenger, with all its functionalities.
InPost has also introduced a service "Parcel in a Weekend" - due to the growing demand for services using the Paczkomat® InPost device network. It enables deliveries to the devices also on Saturdays and Sundays - the cost of the service is PLN 4.99 gross. Under 'Parcels at the weekend', parcels are delivered to customers at the weekend if the sending (i.e. handing over the parcel to the device or POP or placing an order for courier collection), takes place by Saturday by 1pm.
The number of Paczkomat® InPost devices (9,000 devices in Poland) has exceeded the scale of Poczta Polska's own outlets (4,600[1]). The devices are also available in Poland at shops: Dino, Lidl, Kaufland, the Delikatesy Centrum chain of shops organised by the Eurocash Group, as well as in Auchan Shopping Centres. InPost has also signed a contract with the Auchan shop chain for the delivery of Refrigerators and a door-to-door delivery service . The functionalities of the InPost fridge machines allow for the safe storage and collection of food, beverages and frozen food ordered online from Auchan Direct. According to the Kantar TNS survey, as many as 40% of online shoppers want to collect their groceries in the Paczkomat® InPost machine network.
In addition, InPost - responding to market demand - has launched a Parcel Machine® InDoor. This type of unit is specifically designed for indoor installation. With it, property owners provide their residents and tenants with the most advantageous and popular option for picking up their purchases. At the same time, they attract local residents to the location - allowing shops and service outlets to generate additional profits.
According to a Gemius report[2], the Parcel Machine® is the most frequently chosen form of delivery - it has overtaken couriers. This type of delivery of goods is preferred by up to 61% of online shoppers. This marks an increase in the popularity of the service among internet users by as much as 9 percentage points compared to the results of the 2019 report. For the first time ever, the Paczkomat® InPost device network beat courier delivery in popularity, which is chosen by 55% of respondents - the first result of its kind in the world. In addition, as many as 68% of respondents declare that the possibility of picking up their purchases by InPost devices motivates them to shop at a specific online shop - a year-on-year increase of 7 percentage points more
InPost from 2019 is the leader in leasing warehouse space in Poland . Last year, the company leased a total of 107,950 m² - 4% of the total net demand in the country [3] . InPost was also the leader in the KEP sector in terms of space commissioned in 2019 - a total of 57,863 m² - thus overtaking DHL and Poczta Polska on the podium. The locations launched by InPost in 2019 position the company in the Top 3 most active e-commerce players in the warehouse logistics market - with InPost second only to Amazon and Zalando, the global e-commerce giants.
In order to handle the growing volumes of parcels, InPost is systematically developing its logistics infrastructure - it has opened a second central sorting facility in Mszczonów, near Warsaw, after the sorting plant in Piotrków Trybunalski. In addition, the company has expanded its Warsaw fleet of electric cars with 30 new Nissan e-NV200 XL Voltia. The cars provide a range of up to 200 km in the city, 8m³ of cargo space and a payload of 580 kg.
InPost is systematically introducing new services - in 2020 it launched specialised machines, which it donated to City Offices in, among others, Krakow, Gorzów Wielkopolski, Nowy Targ, Wołomin, Brodnica, Wolsztyn and Koszalin. The device in question is Paczkomat® Urząd 24. It allows residents to deal with official matters without the need to enter a building and have direct contact with officials. Further installations of the machines at offices throughout Poland are planned - InPost is in talks with dozens more cities
InPost has also introduced the InPost Fullfilment logistics service dedicated to business customers. The company provides infrastructure and know-how and supports customers at every stage of the warehousing process. As a logistics partner, InPost offers the highest quality of service and automation of the entire logistics process based on its own experience. Thanks to the InPost service Fulfillment e-commerce entrepreneurs can focus on growing their business and not worry about issues related to storage facilities, packaging of goods and shipping.
InPost is Poland's largest logistics operator, invested in by US investment funds Advent International and KKR. The company offers courier services and deliveries via the nationwide network of Paczkomat® InPost devices for individual and institutional customers, including comprehensive services dedicated to the e-commerce industry.
