What is the InPost Von Halsky channel and how does it work?

More and more people are starting their shopping journeys not by browsing categories in different shops, but by describing their needs to an AI assistant. This way of shopping also works in the InPost Mobile app, which has over 17 million active users. Find out exactly how InPost’s new sales channel works and just how quick and convenient selling can be.

What is InPost Von Halsky for sellers?

By selling via Von Halski, you gain access to the InPost shopping space. Products from your catalogue may appear in the assistant’s replies, which InPost Mobile users rely on. Your offering therefore reaches customers exactly where they are asking about a product and expecting a ready-made, specific recommendation – not a list of a hundred results they have to trawl through themselves.

How does it work from the seller’s perspective?

For you, Von Halsky is simply a new distribution channel, where The product is supplied to the customer in response to a specific enquiry. Users don’t need to know the name of your shop to find it. All that’s needed is for what you’re selling to match what they’re currently looking for.

The whole conversation with the assistant goes something like this:

• Description of the requirement - the customer tells the assistant what they are looking for via chat
• Query analysis - the assistant interprets your intention and searches through offers from thousands of shops
• Comparison of offers - the assistant compares the specifications and prices of the relevant products
• Presentation of the selection - displays relevant products, and if the query is too general, it asks for further details

The most relevant suggestions appear in the carousel, and the assistant highlights the best value-for-money option with a ‘Price Winner’ tag. For your shop, a competitive price is more than just a selling point for customers – it’s an opportunity to stand out further in the search results.

What determines whether the assistant will show your product in particular?

There’s no magic here – what matters most is the quality and completeness of product data. The more polished the proposal, the greater the chance that it will be the one the client chooses. In practice, four things matter most:

• a comprehensive, detailed product description
• the attributes and parameters of the offer have been updated
• clear, high-quality photographs
• current price and actual delivery time

From your perspective, this changes the very path the customer takes to reach the product. You appear as a direct response to his need, precisely at the moment when they are closest to making a purchase decision. The entire process – from searching, through payment, to delivery – takes place within a single app, so the customer simply has fewer opportunities to change their mind along the way.

What does your shop actually gain from this?

The biggest benefit is the reach itself. Your offer appears in the app that users access every day over 17 million users that you can reach without having to build your own traffic.

In a nutshell, you get:

• greater convenience - payment, delivery and returns are all handled in one place
• fewer barriers - a simpler checkout process
• wide coverage - access to active InPost Mobile users
• the right moment - being there exactly when a customer is looking for a specific solution
• modern technology - an additional sales channel powered by AI, without having to invest in an in-house solution

Customers pay for, collect and return parcels all in one place. For your shop, this effectively means fewer abandoned baskets at the checkout stage – especially as, until the end of September, shoppers can enjoy free delivery to a Paczkomat® parcel locker on orders from as little as 59 zł, free courier delivery from 99 zł, and free returns with no spending limit. This is an extra incentive for them to complete their purchase right now.

How much does it cost?

Joining Von Halski is free, and new sellers do not pay commission on sales until the end of 2027. The only costs you incur are the preferential rates for parcels sent via Paczkomat® parcel lockers and InPost couriers.

Why is it worth selling with Von Halski in the first place?

InPost Mobile’s 17 million users are not a potential customer base that needs to be attracted through advertising. These are people who already open the app regularly; it’s just that, until now, they’ve mainly done so to collect parcels. Now, the same app asks them what they’re looking for, and Von Halsky provides a few specific suggestions in a matter of seconds, rather than a hundred links to click through.

If your product happens to match the search query, there’s a real chance it will appear in the results. If you’re not there, the customer might choose someone else. Checking whether this channel actually makes a difference costs nothing but your time.

Please complete the form Do it today, or speak to your account manager.

Frequently Asked Questions

Do I need to already have a logistics contract with InPost to join?

If you’ve already signed a logistics contract, all you need to do is fill in the form or contact your sales representative. If you do not have one yet, you can also apply via the form – we will review your application and propose the terms of the contract to you, and joining the Von Halski sales programme will be the next step.

How do customers find my product on this platform?

The app user describes their requirement to the assistant in writing or by voice, and within seconds the assistant searches through offers from thousands of shops and displays matching products in a carousel, highlighting the best price with a ‘A real bargain".

How many users does the InPost Mobile app have?

Over 17 million active users – that’s the audience you can reach without having to build your own traffic.

Is it free to join the channel?

Yes, participation is free. We do not charge any commission on sales until the end of 2027. You are responsible for the logistics costs at preferential rates.