Want a refund for an unused shipping label? No problem! Now you can do it easier - return it on our chat, in even less time. How do you do it? We already explain!
Until now, getting a refund for an unused label has been possible by filling in a contact form. To make the process even easier, we have introduced the possibility of returning the label via InPost's chatbot, MAT.
Want to return an unused label? All it takes is 2 steps:
- Ask the chatbot about the possibility of a return,
- provide details of the label, i.e. e-mail address and number.
That's it! Chatbot Mat will take care of the rest. 😊
Not sure how to use the InPost chatbot? It's easy!
Contact with our chatbot is possible on multiple channels. Mat is available on Messenger, WhatsApp, Signal, the InPost.co.uk website and the InPost Mobile app. You can also chat to him using the Google Assistant on "Talk to InPost". So, what do you say, let's chat 😉
