Are you preparing a surprise for your little one? We have good news: this year, your Children's Day presents will arrive on time - even if you order them at the last minute!
Children's Day delivery guarantee applies to parcels sent to parcel machines until Friday, 30 May, at 1 p.m., and even until 4 p.m. in some areas .The time depends on the zone (postcode) in which your favourite Parcel Machine® is located.
You can check the zones and current collection times on inpost.co.uk/hours-of-collection .
If in doubt, see the 'questions and answers' section below.
Pick up before 1 June
Book, teddy bear or console game - take advantage of the Children's Day delivery guarantee and shop online. As a special offer, parcels posted by the retailer by Friday, 30 May, 1pm, will still be delivered 31 May .
Children's Day delivery guarantee - FAQ:
1 Is there an additional charge for the Children's Day delivery guarantee?
No, you do not incur any additional charges.
2 Does the Children's Day delivery guarantee apply to all Branches? Will all InPost Branches be delivering parcels?
Yes, the guarantee applies to all Branches.
3. will the parcel service at the weekend operate on Saturday, 31 May?
The Weekend Parcel service will be provided on Saturday, 31 May, as standard. However, the delivery guarantee does not require the option to be purchased.
What if the sender delivers the parcel to the Parcel Point / Parcel Machine after the deadline? Will the Children's Day Delivery Guarantee still apply?
The Children's Day delivery guarantee applies to parcels sent by Parcel Machine / Parcel Point and via InPost Courier, with collection by Parcel Machine.
In order for the parcel to reach you on Saturday, 31 May, the handover of the parcel should take place on Friday, 30 May, by a maximum of 13:00 and in some areas even by 16:00.
The sending time depends on the zone (postcode) in which the Parcel Machine® / Parcel Point is located. As below:
- Zone A - cut-off time: 16:00,
- Zone B - cut-off time: 15:00,
- Zone C - cut-off time: 14:00,
- Zone D - cut-off time: 13:00.
Check current zones and times on inpost.co.uk/hours-of-collection .
5. how can I check that the seller has sent the package on Friday 30 May?
Your package should receive one of the following statuses by the closing hours on Friday, 30 May:
"Collected by Courier" - the parcel has been collected by the Courier and is on its way to an InPost branch, from where it will continue its journey.
"Shipped by Parcel Machine" - the parcel has been posted by the Sender and will reach you shortly.
"Shipped by PaczkoPunkt" - the parcel has been shipped by the Sender and will reach you shortly.
If the status of your parcel in the app is "Shipment created" or "In preparation" - please contact the shop. It is possible that the shop has prepared your parcel but has not forwarded it to the courier or posted it in person. If this is the case, your parcel may not reach you before 1 June.
What does "before 1 June" mean? By what time will the parcels be placed in the Parcel Machine?
This deadline means that parcels will be delivered by Parcel Machine on Saturday, 31 May at the latest.
7 Does the guarantee apply to all parcels: both parcel and courier machines?
The Children's Day delivery guarantee applies to parcels with delivery to a Parcel Machine. The form of sending can be any: either the Parcel Machine, Parcel Point or to the hands of the Courier. However, please remember to send your parcel by 13:00 at the latest or even by 16:00 in some areas.
The sending time depends on the zone (postcode) in which the Parcel Machine® / Parcel Point is located. As below:
- Zone A - cut-off time: 16:00,
- Zone B - cut-off time: 15:00,
- Zone C - cut-off time: 14:00,
- Zone D - cut-off time: 13:00.
You can check the current zones and cut-off times at inpost.co.uk/hours-of-collection .
The time indicated in each zone indicates the latest date of dispatch of the parcel, so that your parcel can set off on the same day. The guarantee does not apply to parcels with delivery to a specified address (courier parcels).
8 Does the Children's Day delivery guarantee cover parcels ordered to a Parcel Point and with courier delivery?
No, the guarantee covers parcels ordered to Parcel Machines.
9. what if the parcel is placed on time and the Parcel Machine breaks down?
In the event of a failure of the Parcel Machine, we will make every effort to ensure that all parcels are handed over for collection. If this is not possible, they will be forwarded for delivery by other means, agreed individually with the recipient, in accordance with the applicable regulations.
(10) Does the delivery guarantee also cover oversize parcels (those in which the sender has misdeclared the size or weight of the parcel)?
No. In the case of parcels sent by Parcel Post that do not meet the requirements due to incorrect sizing, excessive dimensions or weight, the delivery guarantee does not apply.
11. despite the guarantee, the parcel did not arrive on time. Can I count on compensation? Should I make a complaint?
If a parcel has been posted and received by Friday, 30 May, by 1pm, or even 4pm in some areas*, one of the following statuses:
- "Collected by Courier" - when the Sender has handed over the parcel directly to the courier,
- "Sent by Parcel Machine - when the Sender has sent a parcel in a Parcel Machine,
- "Shipped by Parcel Point" - when the Sender has shipped the parcel at a Parcel Point,
...and has not been delivered by 1 June, the customer has the right to make a complaint in accordance with the applicable regulations. Each complaint is dealt with individually.
The Children's Day delivery guarantee only applies to parcels addressed to a Parcel Machine. It does not include parcels addressed to a home address or Parcel Post.
12 Does the Children's Day Delivery Guarantee also apply to parcels sent from another country?
No. Parcels sent from abroad, as well as parcels sent abroad, are not covered by the delivery guarantee. For international parcels, the delivery time may depend on factors such as customs procedures, transport conditions or international transport.
13. to have the package delivered before 1 June, when is the latest I can order a courier? Does the time when the order is generated or when the courier picks up the package count?
In order to be guaranteed delivery before 1 June, parcels should be posted no later than 1 p.m. on Friday, 30 May, and even by 4 p.m. in some zones The time of posting depends on the zone (postcode) in which the Parcel Machine® / Parcel Point is located. As below:
- Zone A - cut-off time: 16:00,
- Zone B - cut-off time: 15:00,
- Zone C - cut-off time: 14:00,
- Zone D - cut-off time: 13:00.
You can check the current zones and cut-off times at inpost.co.uk/hours-of-collection .
This applies both to parcels sent by Parcel Machine, by Parcel Point and those collected by courier. What counts is the actual time the parcel is posted in the machine or picked up by the courier, not when the order was generated. A parcel sent by Parcel Point must be placed in the box by the indicated time. A parcel picked up by a courier, on the other hand, must be ready for collection and received at the agreed time. Meeting these deadlines ensures that the parcel will reach the Parcel Machines before 1 June.
14. when generating the label, do I need to select an additional option in order for the package to be covered by the delivery guarantee before 1 June?
No, you do not need to select an additional option when generating the label. The service applies to all parcels complying with our regulations, which will be sent by: Parcel Machine, Parcel Point or courier, (with delivery to a Parcel Machine) by Friday, 30 May, by 13:00 at the latest, and in some zones even by 16:00. The time of posting depends on the zone (postcode) in which the Parcel Machine® / Parcel Point is located. You can check the current zones and times on the website inpost.co.uk/hours-of-collection
Does the delivery guarantee cover parcels sent COD?
Yes, the delivery guarantee covers parcels sent COD with delivery to a Parcel Machine.
16 Does the delivery guarantee cover parcels sent by private individuals?
Yes, the delivery guarantee covers parcels sent by private individuals with delivery to a Parcel Machine.
17. does the guarantee apply to all package sizes (including size and weight)?
The delivery guarantee applies to parcels of standard sizes and weights in accordance with the service regulations. For parcels of non-standard size or exceeding weight limits, the delivery guarantee may not apply. Before sending your parcel, it is advisable to ensure that it meets the size and weight requirements.
18. if I change the delivery method from Courier to Parcel Machine, will such a parcel be guaranteed delivery on Children's Day?
No, parcels that are diverted to Parcel Machines are not guaranteed delivery before 1 June.
19. do you have any special promotions or discounts on shipments during Children's Day?
We introduce special promotions and discounts on an ongoing basis. You can find out about the current ones in your InPost Mobile application. Be sure to take a look at the "Rewards" tab. Additional InCoins are awarded for tasks.
