We would like to inform you that within the deadline from Saturday, 15.08.2020, 6.00 a.m. to Sunday night, 17.08.2020, 2.00 a.m. plan maintenance work our IT systems.
There will be no hindrance to the collection of pre-ordered parcels from Parcel Machines. When you are shopping this weekend, you will also be able to order parcels for collection at Parcel Machines and Collection Points without any problems.
The maintenance work will cover the InPost Parcel Machines service system, as well as our logistics system. They are dictated by concern for the reliability of the aforementioned IT systems and the convenience of our customers.
At the same time, we emphasise that it will be possible at all times to pick up parcels that have been placed in Parcel Machines before the start of the service interruption - either by means of a collection code, QR code or via the mobile app.
Undergoing technical work:
- it will not be possible to create parcel shipments at Parcel Machines and Parcel Points;
- it will not be possible to place parcels with a label created before the service window;
- it will no longer be possible to create, pay for and generate labels through the Quick Shipments service;
- the Weekend Parcel service will not be available;
- it will not be possible to create shipments based on the Quick Returns service;
- it will not be possible to generate return codes for Allegro shipments;
- SMS/e-mail status messages and in-app push notifications will not be sent to customers, e.g. concerning receipt codes for parcels, parcel collection, etc. All messages will be sent once the break has ended;
- the statuses of the shipments will not be updated: on the website, in ChatBot, in the InPost Mobile app and WebTrucker. Once the break is over, the statuses will be updated;
- it will no longer be possible to pay for cash on delivery parcels via PayByLink or to pay for cash on delivery parcels in Parcel Machines;
- it will not be possible to redirect shipments;
- during the service window, new parcels will not be placed in Parcel Machines/Parcel Points;
- the Office 24 service will not work;
- the fridge-machine service will not work
- no possibility of rerouting courier parcels;
- the InPost hotline will not be available;
- a customer complaint form will not be available on inpost.co.uk;
- it will no longer be possible to create, pay for and generate labels for parcel shipments and Standard courier shipments via the integration (APIv2, APIv4) and Parcel Manager.
We would like to point out that the deadlines for the receipt of parcels, the validity of labels, return codes and the claims process will be extended for the duration of the maintenance work.
We apologise for the temporary inconvenience and thank you very much for your understanding,
InPost team
