Last year was a very successful one at InPost with pride! In 2022, we delivered 744.9 million parcels - that's 44% more than the year before!
In Poland, the volume of shipments amounted to 508,4 million parcels (+20% year-on-year), while in international markets it exceeded the 236.5 million units (+153% year-on-year), of which Mondial Relay delivered a 213.1 million shipments (+151% year-on-year).
In Q4 2022 alone, we delivered as many as 222 million parcels, which translated into a 23% increase, including in Poland 149.4 million (+18% year-on-year), and in international markets 72.6 million (+35% year-on-year).
At the end of 2022 we have also 27 939 devices Paczkomat®️ - in Poland this totals 19,306 machines (+17% year-on-year), and in international markets 8,633 units (+120% year-on-year).
In addition, at the end of 2022, we had 26 099 points of dispatch and collection (PUDO), including 3 660 in Poland and 22 439 in other markets.
"It was another good year for the InPost Group. We recorded record volumes both in Poland and on international markets. This was achieved despite the difficult macroeconomic conditions challenging the entire e-commerce sector. The exceptional quality of the services offered by InPost resulted in another year of share growth in the core Polish market. In the pre-Christmas period in Poland, we were once again the only company in the logistics market to guarantee deliveries until the last days before Christmas. Despite record volumes of up to 5 million parcels per day, our NPS (Net Promoter Score - customer loyalty index) increased from 75% to a level of 81% in the December 2022 survey. These results confirm that the Paczkomat® InPost device network is the most convenient, flexible and pro-consumer form of delivery for e-commerce." - said Rafał Brzoska , founder and CEO of InPost.
We are proud to say that these are some of the best results in the history of the InPost Group. Thank you for being with us! 💛 We are not slowing down and are entering 2023 with great motivation.
