The popularity of InPost machines is changing the logistics industry
According to a report[1] by Gemius, as many as 61% of online shoppers declare that Parcel Machine® is the most frequently chosen form of delivery. This represents an increase in the popularity of the service among internet users by as much as 9 percentage points compared to the results of the 2019 report. For the first time ever, Paczkomat® InPost devices beat courier deliveries in popularity, which are chosen by 55% of respondents - the first result of its kind in the world. In addition, as many as 68% of respondents declare that the possibility to pick up their purchases via InPost devices motivates them to buy from a specific online shop - an increase of 7 percentage points more year-on-year.
45% of respondents also declare that the possibility to send back goods free of charge in a Paczkomat® InPost device is an aspect that encourages them to shop in e-shops. This way of sending back the purchase is the second most frequently chosen form of return, just after receiving it in person by courier .
InPost's courier services have also grown in popularity, recording 3 percentage points more indications compared to the 2019 survey results, making InPost still the third most popular courier service in Poland.
"The year 2020 is a landmark year for InPost. For the first time in the history of global e-commerce, device delivery has beaten courier delivery in its popularity. I am convinced that Poland is the first, but not the last, country where such a change is taking place. Paczkomat® device deliveries are much more environmentally friendly than courier deliveries. The growing ecological awareness of consumers will force the logistics industry to introduce more pro-environmental solutions. I am proud that Poland is pioneering one of the world's greenest e-commerce logistics solutions." - said Rafał Brzoska, CEO of InPost.
The popularity of the Paczkomat® InPost network of devices is not only due to the number of devices available, although there are already more than 7,000.
"It's not enough to put up the machines themselves - it's a complex service, the success of which is already based on several years of experience. Moreover, it is constantly being modified in line with consumer expectations. Last year, we decided to consistently move all parcel management activities to the app, which worked perfectly at a time when the demand for contactless services increased. The percentage of our customers increased in just 7 months by as much as 23% - this means that people who previously, for some reason, did not use InPost's solutions, became convinced of this extremely convenient form of parcel collection. The fast rate of growth of interest in our services is the reason why we are dynamically developing the network of Paczkomat® machines, putting up dozens of new ones every week in both large cities and small towns. We look at the results of the Gemius study with pride, but we also treat them as a special kind of obligation - to continuously develop our modern range of services and improve their quality." - underlines Brzoska
The number of Paczkomat® InPost devices (7,000 devices in Poland) has exceeded the scale of Poczta Polska's own outlets (4,600[2]).
The free mobile application for remote opening of Paczkomat® InPost network devices - the leader in modern logistics in Poland - already has 4 million active users. The company records several hundred thousand remote cache openings per day. The software was on the podium of the download list in the Google Play and Appstore for eight weeks. Thanks to the app, multiple people can receive parcels at the same time with one device. InPost will also soon make it possible to send parcels via an app installed on a smartphone. InPost can now also be contacted using Google Assistant . The conversation starts by calling a bot called ChatBot Mat with the phrase "Talk to InPost". Customers can ask about, among other things, the status of their parcel, the nearest Parcel Machine®, and, new to the bot, the number for the courier. The same Bot is also available on Messenger, with all its functionalities.
InPost was the leader in the leasing of warehouse space in Poland in 2019. Last year, the company leased a total of 107,950 m² - 4% of the total net demand in the country[3] . InPost also led the KEP industry in terms of space delivered in 2019 - a total of 57,863 m² - ahead of DHL and Poczta Polska on the podium. The locations launched by InPost in 2019 position the company in the Top 3 most active e-commerce players in the warehouse logistics market - InPost is second only to Amazon and Zalando, the global e-commerce giants, in this respect.
InPost has signed an agreement with the Auchan shop chain for the delivery of Fridge Machines and a door-to-door delivery service. The functionalities of the InPost machines allow for the safe storage and collection of food, beverages and frozen food ordered online at Auchan Direct. According to a study by Kantar TNS, as many as 40% of online shoppers want to collect their groceries in InPost machines. Under the cooperation agreement, InPost machines are available in Poland at Dino, Lidl and Kaufland shops, as well as in Auchan shopping centres.
InPost is systematically introducing new services -. We are talking about the Paczkomat® Urząd 24 device. Launched in 2020, the specialist machines were handed over to offices in Kraków, Gorzów Wielkopolski, Nowy Targ, Wołomin and Koszalin will allow residents to deal with official matters without the need to enter a building and have direct contact with officials. Further installations of the machines at offices across Poland are planned - InPost is in talks with dozens of cities.
InPost has also introduced the InPost Fullfilment logistics service dedicated to business customers. The company provides infrastructure and know-how and supports customers at every stage of the warehousing process. As a logistics partner, InPost offers the highest quality of service and automation of the entire logistics process based on its own experience. Thanks to the InPost service Fulfillment e-commerce entrepreneurs can focus on growing their business and not worry about issues related to storage facilities, packaging of goods and shipping.
InPost is Poland's largest logistics operator, invested in by US investment funds Advent International and KKR. The company offers courier services and deliveries via the nationwide network of Paczkomat® InPost devices for individual and institutional customers, including comprehensive services dedicated to the e-commerce industry.
For more information visit: inpost.co.uk
