Already dozens of machines across the country are facilitating contacts with residents
InPost - a leader among e-commerce delivery platforms in Europe - has launched a specialised Paczkomat® InPost Urząd24 in Toruń. It allows residents to deal with official matters without the need to enter the building and have direct contact with officials. Documents can be sent to Paczkomat® TOR25M Wały gen. Sikorskiego 25 via any Paczkomat® in Toruń and its surroundings, and information about the possibility of collecting the decision will be sent to the resident via the InPost application, e-mail and/or SMS. More installations are planned - InPost is in talks with many cities and municipalities.
The InPost Urząd 24 service is available in Gorzów Wielkopolski, Gdynia, Krakow, Kalisz, Słubice, Dąbrowa Górnicza, Poświętne, Izabelin, Nowy Targ, Wolsztyn, Chojnice, Pruszków, Brodnica, Gorzów Wielkopolski, Wolomin, Koszalin and Lubań.
"InPost Urząd24 is not only about speeding up procedures, convenience and security for residents and facilitating customer service for officials. It is a new trend in the office-resident relationship, which is working perfectly in pandemic, but will already remain a permanent part of the relationship with citizens. The effectiveness of this service shows that it will also become increasingly popular in the future. More and more cities and municipalities are looking for such solutions, so that they can also manage official matters better and reduce operating costs." - underlines Rafał Brzoska, CEO of InPost.
"We decided to go for such a modern solution so that the residents of our city could deal with their official matters quickly and efficiently. The COVID-19 pandemic, which has been going on for almost a year, meant that we had to reduce face-to-face contacts. The opportunity to get things done via Paczkomat® InPost Urząd24 gives you the chance to contact the Residents' Services Department quickly and securely. I encourage you to take advantage of the opportunities provided by the Parcel Machine®!" - calls on Mayor of Toruń Michał Zaleski.
What kind of matters can be dealt with in the device at Toruń City Hall?
Driving licence:
- deposit of a driving licence document;
- Submission of original medical examination, psychological examination and re-education course;
- submission of course commencement notification by MNO; - submission of instructor's course certificate.
- Cases in which the applicant can apply via a machine, but after the must appear in person to receive the decision and the documents : for the issue of a driver candidate profile (PKK)
Vehicle Registration:
- notification of transfer/acquisition of vehicle (application form and description of the handling of the case
- issuing a duplicate registration certificate in the event of its loss
- issuing a duplicate registration certificate in the event of its destruction
- Issuing a vehicle registration card duplicate - Issuing a vehicle number plate duplicate
- licence for control sticker - licence for additional rack plate
- annotation on the registration certificate: HOOK, L, GAS, TAXI
- Cases in which the applicant may submit an application and the decision will be sent by post to the applicant's address:
- de-registering a vehicle due to dismantling (scrapping)
- deregistration of a vehicle due to theft
- Cases in which the applicant can apply via Parcel Machine® but must appear in person to collect the decision and documents:
- to register a new vehicle
- for the registration of a second-hand vehicle imported from abroad
- for the registration of a second-hand vehicle purchased in Poland
- for the temporary registration of a vehicle
The carbon footprint calculator indicates that if traditional home courier deliveries were replaced by delivery to a Paczkomat®, the reduction in CO2 emissions would reach up to 75%[1] . Delivering a parcel to an InPost machine means at least 0.35 kg less CO2 emissions into the atmosphere per parcel. This makes InPost the most environmentally neutral logistics service provider.
In 2020, InPost has implemented a revolutionary new service for sending parcels via an app. You send them at Paczkomat® InPost - to another InPost device or to a designated home address. There is no need to stick any labels on the parcel - just an electronically generated QR code or a sending code in the app. The parcel can be paid for with a BLIK code. Further payment options will appear in the app in early 2021: payment card, fast transfers (pay-by-link), Apple Pay, Google Pay. The status of a shipped parcel can be tracked in the app, of course, but also on the inpost.pl website in the 'parcel tracking' section and via chatbot by entering the 24-digit parcel number. Thanks to the application, parcels can be collected by several people at the same time at one device, without the need to stand in a queue. The InPost Mobile app can be downloaded from the Google Play, App Store and Huawei AppGallery shops. The InPost Mobile app already has 5.7 million active users.
InPost can also be contacted using Google Assistant. The conversation starts by calling a bot called ChatBot Mat with the phrase "Talk to InPost". Customers can ask about, among other things, the status of their parcel, the nearest Parcel Machine®, as well as a new feature - the number to courier . The same Bot is also available on Messenger, with all its functionalities.
InPost has also introduced a service "Parcel in a Weekend" - due to the growing demand for the service. It allows deliveries to Paczkomat® also on Saturdays and Sundays - the cost of the service is PLN 4.99 gross. Under "Parcels at the weekend", parcels are delivered to customers at the weekend if sending (i.e. handing over the parcel to the machine or POP or placing an order for a courier to collect it), takes place by 1pm on Saturday.
The network of devices in Poland already numbers 11,000, more than double the scale of the Polish Post's own outlets (4,600[2]). Paczkomat® InPost is also available in Poland at shops: Dino, Lidl, Kaufland, the Delikatesy Centrum chain of shops organised by the Eurocash Group, as well as in Auchan Shopping Centres. InPost has also signed a contract with the Auchan shop chain for the delivery of Refrigerators. The functionalities of InPost fridge machines allow food, beverages and frozen food ordered online from Auchan Direct to be safely stored and collected. According to a study by Kantar TNS, up to 40% of online shoppers want to collect their groceries in InPost machines.
In addition, InPost - responding to market demand - has launched a Parcel Machine® InDoor designed specifically for indoor installation. With InDoor facilities, property owners provide their residents and tenants with the most advantageous and popular shopping pick-up option. At the same time, they attract local residents to the location - thus generating additional profits for shops and service outlets.
According to a report by Gemius[3], parcel machines® are the most frequently chosen form of delivery - they have overtaken couriers. This type of delivery of goods is preferred by up to 61% of online shoppers. This represents an increase in the popularity of the service among internet users by as much as 9 percentage points compared to the results of the 2019 report. For the first time ever, Paczkomat® beat courier delivery in popularity, which is chosen by 55% of respondents - the first result of its kind in the world. In addition, as many as 68% of respondents declare that the possibility to pick up their purchases via InPost devices motivates them to buy from a specific online shop - a year-on-year increase of 7 percentage points.
As of 2019, InPost is the leader in the leasing of warehouse space in Poland. Last year, the company leased a total of 107,950 m² - 4% of the total net demand in the country[4] . InPost also led the KEP industry in terms of space delivered in 2019 - a total of 57,863 m² - ahead of DHL and Poczta Polska on the podium. The locations launched by InPost in 2019 position the company in the Top 3 most active e-commerce players in the warehouse logistics market - InPost is second only to Amazon and Zalando, the global e-commerce giants, in this respect.
InPost is also investing in green transport. The company has expanded its fleet of electric cars with 40 new Nissan e-NV200 XL Voltia and announces the purchase of more. The cars provide a range of up to 200km in the city, 8m³ of cargo space and a payload of 580kg.
InPost has also introduced the InPost Fullfilment logistics service dedicated to business customers. The company provides infrastructure and know-how and supports customers at every stage of the warehousing process. As a logistics partner, InPost offers the highest quality of service and automation of the entire logistics process based on its own experience. Thanks to the InPost service Fulfillment e-commerce entrepreneurs can focus on growing their business and not worry about issues related to storage facilities, packaging of goods and shipping.
InPost is Poland's largest logistics operator, invested in by US investment funds Advent International and KKR. The company offers courier services and deliveries via the nationwide network of Paczkomat® InPost devices for individual and institutional customers, including comprehensive services dedicated to the e-commerce industry.
