Loyalty programmes – what are they and what benefits do they offer?

Loyalty programmes are not only beneficial, but also great fun – they allow you to enjoy using your favourite brand's services even more. Today's customers want personalisation, special offers, and to feel that the company cares about them, because if they don't feel that way, they will switch to a competitor who offers them what they are looking for. InPost cares for its customers like no other! Learn more about our loyalty programme, which we have created with you in mind!

Loyalty programme – what is it? Basic information

Loyalty programmes – what are they? You could say that they are a way of rewarding customers for their engagement with the brand. Engagement is understood as regularly making purchases, using services or other interactions with the company.

As part of loyalty programmes, customers can expect discounts, rebates and special offers. The key point is that they are not available to outsiders who are not members of the club or loyalty programme, do not have a membership card, etc.

How do I join the InPost loyalty programme and how do I use it?

As an industry leader, we decided to create a loyalty programme – we know how many customers like our brand, use it regularly, praise it, and recommend our services to others. From the very beginning of the loyalty programme, The prize catalogue is really interesting, and there is definitely something for everyone!

You can find the InPost loyalty programme in the InPost Mobile app. Once you have installed the app, registered and accepted the terms and conditions, you automatically become a member of the programme. Participation requires no effort on your part – simply use the services as you have done so far, and we will reward your loyalty and commitment.

The system is built on the basis of collecting InCoins. These points are awarded for performing specific activities, such as sending a parcel via a parcel locker, collecting a parcel (from a machine or courier), redirecting a parcel, extending the parcel collection time, using InPost Pay or shopping with InPost Fresh, and many others. In addition to earning InCoins for standard activities such as sending or collecting parcels, you can also earn them by completing temporary challenges. This is a chance to earn a lot of extra points! The InCoins you earn can then be exchanged for great rewards. The rewards catalogue is constantly updated, so it's worth checking the app regularly to stay up to date with new rewards and challenges.

In addition, there are special challenges waiting for you, which we will inform you about in the app on an ongoing basis. These are challenges that must be completed within a specified time frame – for example, picking up a parcel quickly. It is worth keeping an eye on the Rewards tab in the InPost Mobile app and turning on notifications so you don't miss any quick challenges. Check that you have given your consent to push notifications so that you can find out about new challenges or rewards in the Rewards Catalogue right from the start!

You can exchange InCoins for whatever you want. If you collect enough of them, you can use them for, among other things:

• discount for extending the parcel collection time,
• voucher for shopping with InPost Pay,
• discount on shipping,
• discount on purchases at InPost Fresh,
• vouchers for various brands offering clothing, footwear, accessories, subscriptions, electronics,
• tickets for concerts, regular events, Polish national football team matches,
• access to advance ticket sales for concerts, events, and Polish national football team matches.

Just take a look at the app and discover what we have prepared for you.

What else awaits you in the InPost loyalty programme?

A loyalty programme is not just about collecting points and the excitement of discovering new products. It is also a real opportunity to save money, especially if you use our services frequently. Imagine paying less for sending a parcel or extending the collection period at a discount. The more you send, the more InCoins you collect – and the more you can save in the end.

A loyalty programme is also an opportunity to visit our app more often , not just to send or collect a parcel. This way, you can be sure that you won't miss any news. So follow us regularly! Visit the InPost Mobile app for more details.