Just in time for Christmas! Guaranteed delivery before Christmas for parcels sent by 22 December!
9 December 2024
Christmas is just around the corner! If you haven't managed to order or send your presents in the busyness of the run-up to Christmas, we have good news: we guarantee delivery to the Parcel Machines before Christmas! ✨
The guarantee applies to shipments sent by Sunday, 22 December, by 1pm, and even by 4pm in some areas. The time depends on the zone (postcode) in which your favourite Parcel Machine is located ® .
You can check the zones and current collection times on inpost.co.uk/hours-of-collection .
If in doubt, see section questions and answers .
🟨 CHEERFUL ALERT
We are the only courier company to deliver last minute gifts from Allegro with guaranteed Christmas delivery. 🛍️ Consignments sent by the seller by Monday 23 December at 13:00 we will still deliver to parcel machines on 24 December! The offer applies to orders from Allegro marked on the page "delivery before Christmas" .
Christmas gifts 🎁 you order with parcel machine collection ® on Allegro or in one of the selected shops?
⭐ Amazon,
⭐ Decathlon,
⭐ Media Expert,
⭐ Lift,
⭐ Tantis,
⭐ Answear,
⭐ Modivo,
⭐ SUPER-PHARM,.
⭐ Militaria.pl,
as well as: Apart, Born2be, Douglas, DOZ.pl, eZebra, Gemini.pl, GymBeam, Humbi, Kokonki.pl, Many Mornings, Media Markt, Melissa, Modnakiecka.pl, Neonet, North.pl, Pakuten, Armour, Renee, RTV Euro AGD, R-Gol, Sensu.pl, Sephora, Sklep Biegacza, Sklep Koszykarza, Sportano, Świat Supli, Ubra, W.Kruk, Warsaw Sneaker Store, x-kom.pl, 4F.
As a special offer for e-commerce shops, 🛍️ will still deliver parcels sent by Monday, 23 December, by 1pm on 24 December.
💛💛💛
"This is the sixth time we have provided our customers with a delivery guarantee before the Christmas, but this year we have set ourselves a really record-breaking targets! Thanks to the high quality of our service and the largest logistics network in Europe, we will deliver every parcel sent on 22 December, and in the case of dozens of shops even on 23 December, to recipients on Christmas Eve." - says Rafał Brzoska, CEO and founder of the InPost Group .
Whether you are a retailer or individual customer, send your parcels in good time and we will deliver on time the Christmas parcels ordered and shipped last minute! The aim: to save Christmas. 😊🎁
✨ Psst, although with a delivery guarantee you can order Christmas gifts without stress, don't wait until the last minute to give gifts to loved ones .
Do you have questions or concerns about the delivery guarantee? Find other useful information here. 💛
Christmas delivery guarantee - FAQ 2024 :
DELIVERY GUARANTEE CONDITIONS | CUSTOMER SERVICE/ COMPLAINTS | CONSIGNMENTS FROM ONLINE SHOPS | PARCEL DELIVERY AT THE WEEKEND | PROMOTIONS | REDIRECTIONS
1 Is there an additional charge for the delivery guarantee before Christmas?
No, you do not incur any charges.
2 Does the guarantee of delivery before Christmas apply to all Branches? Will all InPost Branches be delivering parcels?
Yes, the service applies to all Branches.
3. if the sender places the parcels in the Parcel Machine on Sunday, 22 December, are they covered by the delivery guarantee before Christmas?
Yes, if the conditions of the service are met.
For the package to reach you by Tuesday, 24 December, must be placed in the Parcel Machine by Sunday, 22 December, by a maximum of 13:00, and in some areas even until 16:00.
The sending time depends on the zone (postcode) in which the Parcel Machine® is located. As below:
- Zone A - cut-off time: 16:00,
- Zone B - cut-off time: 15:00,
- Zone C - cut-off time: 14:00,
- Zone D - cut-off time: 13:00.
You can check the current zones and cut-off times at inpost.co.uk/hours-of-collection .
4 Does the guarantee of delivery of parcels before Christmas also apply to parcels sent from another country?
No. Parcels sent from abroad, as well as parcels sent abroad, are not covered by the delivery guarantee. In the case of international parcels, delivery times may depend on factors such as customs procedures, transport conditions or delays associated with international transport.
5. what if the sender delivers the parcel to the Parcel Machine after the deadline? Will the guarantee of delivery before Christmas still apply?
The Christmas delivery guarantee applies to parcels sent by Parcel Machine and via InPost Courier with collection by Parcel Machine.
In order for the parcel to reach you by Tuesday, 24 December, the handover of the parcel should take place on Sunday, 22 December, by a maximum of 13:00 and in some areas even by 16:00.
The posting time depends on the zone (postcode) in which the Parcel Machine® is located. As below:
- Zone A - cut-off time: 16:00,
- Zone B - cut-off time: 15:00,
- Zone C - cut-off time: 14:00,
- Zone D - cut-off time: 13:00.
You can check the current zones and cut-off times at inpost.co.uk/hours-of-collection .
What does "before Christmas Eve" / "before Christmas" mean? By what time will the parcels be placed in the Parcel Machine?
This deadline means that parcels will be delivered by Parcel Machine no later than Tuesday, 24 December inclusive.
7. what if the parcel is stored in a Parcel Machine on Monday 23 December? Will the declaration be honoured and delivered to the Parcel Machine of my choice?
A parcel that has been placed in a Parcel Machine has the status of delivered - the delivery guarantee condition is fulfilled. If, on the other hand, the recipient has selected a Parcel Machine which is overcrowded at the time of delivery by the courier, such a parcel is transferred to another machine or a Mobile Parcel Machine (so-called MPOK) located near the intended place of collection. On 23-24 December parcels will be delivered exclusively to Parcel Machines. On these days, we will not be storing parcels in Parcel Machines so that there will be a possibility to collect them 24/7.
8 Does the guarantee apply to all parcels: both parcel and courier machines?
Delivery guarantee before Christmas applies to shipments with delivery by Parcel Post . You can send via Parcel Machine or to the courier. However, please remember to send your parcel by 13:00 at the latest or even by 16:00 in some areas.
The posting time depends on the zone (postcode) in which the Parcel Machine® is located. As below:
- Zone A - cut-off time: 16:00,
- Zone B - cut-off time: 15:00,
- Zone C - cut-off time: 14:00,
- Zone D - cut-off time: 13:00.
You can check the current zones and cut-off times at inpost.co.uk/hours-of-collection .
The indicated time in each zone indicates the latest date for sending the parcel, so that your parcel can set off the same day.
9. Does the pre-Christmas delivery guarantee apply to parcels ordered to Parcel Point and via courier?
No, the guarantee covers parcels ordered to Parcel Machines.
10. does the delivery guarantee only cover placing the parcel in the Parcel Machine by Christmas Eve? What if the parcel is placed on time and the Parcel Machine breaks down?
In the event of a breakdown of a Parcel Machine, every effort will be made to ensure that all parcels are handed over for collection. In the event of a prolonged breakdown, parcels will be handed over to the MPOK (so-called Mobile Parcel Machine), located near the originally selected machine. If this is not possible, they will be handed over for delivery by other means, agreed individually with the recipient, in accordance with the applicable regulations.
(11) Does the delivery guarantee also cover oversize parcels (those in which the sender has misdeclared the size or weight of the parcel)?
No. In the case of parcels sent by Parcel Post that do not meet the requirements due to incorrect sizing, oversizing or weight, delivery guarantee not applicable .
What if the courier is not at home on Tuesday 24 December? Will the courier make another attempt to deliver the parcel on the same day? Can the courier leave the parcel at a nearby Parcel Post or Parcel Machine?
The guarantee of delivery before Christmas applies to only parcels sent to a parcel machine . The delivery guarantee does not apply to parcels sent to a home address or to a Parcel Post.
13. Does the delivery guarantee cover parcels sent COD?
Yes, the delivery guarantee covers parcels sent COD in accordance with the applicable rules.
14 Does the delivery guarantee cover parcels sent by private individuals?
Yes, the delivery guarantee covers parcels sent by private individuals with delivery to a Parcel Machine. The only condition is that parcels must be posted no later than 4pm on Sunday, 22 December.
15 Does the guarantee apply to all package sizes (including size and weight)?
The delivery guarantee applies to parcels of standard sizes and weights, in accordance with the service regulations. For parcels of non-standard size or exceeding the permitted weight limits, the delivery guarantee may not apply.
Before sending a parcel, it is a good idea to ensure that it meets the size and weight requirements.
1. despite the guarantee, the package did not arrive on time. Can I expect compensation? Should I make a complaint?
If the parcel has been sent and received until Sunday, 22 December, at 13:00, and in some zones even until 16:00*, one of the following statuses:
- "Retrieved by The Courier" - when the sender has handed over the package directly to the courier,
- "Shipped by Parcel Machine - when the Sender has sent the parcel in a Parcel Machine,
...and was not delivered until 24 December, The customer has the right to lodge a complaint in accordance with the applicable regulations . Each application is considered individually.
The guarantee of delivery before Christmas applies to only parcels sent to a parcel machine . The guarantee does not apply to parcels sent to a home address or Parcel Post.
2. At what times, on 24 December, can the Helpline be contacted?
The helpline will be open from 7am to 10pm.
CONSIGNMENTS FROM ONLINE SHOPS
1. Can I shop on Allegro with the delivery guarantee? Does the delivery guarantee before Christmas cover my Allegro purchases?
Yes, we will deliver parcels sent by an Allegro seller by Monday, 23 December, by 1 p.m. to a selected Parcel Machine in Poland by 24 December. The offer applies to orders from Allegro marked on the "delivery before Christmas" page.
2. How can I check that the seller sent the package on Sunday, 22 December?
Your package should receive one of the following statuses on Sunday, 22 December:
- "Collected by Courier" - the parcel has been collected by the Courier and is on its way to an InPost branch, from where it will continue its journey.
- "Shipped by Parcel Machine" - the parcel has been posted by the Sender and will reach you shortly.
If the status of your parcel in the app is "Shipment created" or "In preparation" - please contact the shop. It is possible that the shop has prepared your parcel but has not forwarded it to the courier or posted it personally. If this is the case, your package may not reach you before Christmas.
3. when the sender places the parcels in the Parcel Machine on Sunday, 22 December, are they covered by the delivery guarantee before Christmas?
Yes, if the conditions of the service are met.
For the package to reach you by Tuesday, 24 December, must be placed in the Parcel Machine by Sunday, 22 December, by a maximum of 13:00, and in some areas even until 16:00.
The posting time depends on the zone (postcode) in which the Parcel Machine® is located. As below:
- Zone A - cut-off time: 16:00,
- Zone B - cut-off time: 15:00,
- Zone C - cut-off time: 14:00,
- Zone D - cut-off time: 13:00.
You can check the current zones and cut-off times at inpost.co.uk/hours-of-collection .
4. orders from which online shops have extended delivery?
As part of a special offer for selected e-commerce shops, shipments sent as late as December 23 by 1 p.m. we will deliver to the parcel machines still on Christmas Eve.
The list of shops includes, in alphabetical order: Amazon, Answear, Apart, Born2be, Decathlon, Douglas, DOZ.pl, eZebra, Gemini.pl, GymBeam, Hebe, Humbi, Kokonki.pl, Many Mornings, Media Markt, Media Expert, Melissa, Militaria.pl, Modivo, Modnakiecka.pl, Neonet, North.pl, Pakuten, Armour, Renee, R-Gol, RTV Euro AGD, Sensu.pl, Sephora, Sklep Biegacza, Sklep Koszykarza, Sportano, SUPER-PHARM, Tantis, Świat Supli, Ubra, W.Kruk, Warsaw Sneaker Store, x-kom.pl, 4F.
What if the shop informs me that the parcel has been placed in the Parcel Machine on 22 December by 1 p.m., but the parcel is not registered (I do not receive such information from InPost)?
If you send a parcel via Parcel Machine, you should receive the following the status of the parcel "Sent by Parcel Machine". If this status does not appear by 13:00 on 22 December at the latest (or 16:00 in some areas*), this means that the shop has not successfully posted the parcel by the deadline. In this situation, please contact the shop directly.
*The delivery time depends on the zone (postcode) in which the Parcel Machine® is located. You can check the current zones and cut-off times at inpost.co.uk/hours-of-collection .
PARCEL DELIVERY AT THE WEEKEND
Will the Parcel Weekend service operate on Saturday 21 December?
The Parcel at the Weekend service will be provided on Saturday 21 December. The following week, i.e. Saturday 28 December, the Parcel Weekend service will also be active.
Do you have any special promotions or discounts for parcels over the festive period? Will I get extra InCoins for sending/receiving a parcel faster on Christmas Eve?
We introduce special promotions and discounts on an ongoing basis. You can find out about the current ones in your InPost Mobile application. Be sure to take a look at the "Rewards" tab. Additional InCoins are awarded for tasks.
The campaign runs until 15 December Send a parcel with InPost Pay for £5.99 . Use the code KARTA and pay with a saved Visa or Mastercard to receive the discount. You can read more at inpostpay.co.uk/send-a-package .
If I change the delivery method from Courier to Parcel Machine, will such a parcel be guaranteed delivery before Christmas?
No, parcels that are diverted to Parcel Machines are not guaranteed delivery before Christmas.
DELIVERY GUARANTEE CONDITIONS | CUSTOMER SERVICE/ COMPLAINTS | CONSIGNMENTS FROM ONLINE SHOPS | PARCEL DELIVERY AT THE WEEKEND | PROMOTIONS | REDIRECTIONS
