Customers will now check their shipment information more quickly
InPost - the leader in modern logistics in Poland - is launching a new customer service channel. From now on, customers - by sending a message to +48 722 444 000 on WhatsApp - can inquire about, among other things, the status of their parcel, the nearest Paczkomat®, as well as the number for the courier. This is the first such solution in Poland available through this application. InPost can also be contacted via Google Assistant by calling a bot called ChatBot Mat with the phrase "Talk to InPost", as well as on Messenger. The facility - in addition to facilitating communication - is also designed to increase the turnover of parcels in Paczkomat® InPost devices, as the demand for Paczkomat®-based services during the pandemic is huge.
"We are committed to maintaining our D+1 delivery guarantee at the peak of pandemic-related demand for InPost services, so we urge everyone to get their parcels off the machines as soon as possible. We believe that making ChatBot Mat even more popular with the launch of a new customer service channel on WhatsApp will speed up the process. The demand for InPost's services is huge, because in these difficult times, online purchases especially with collection using Parcel Machine®, but also by InPost courier, have become safer than those collected at stationary points. We also recommend contactless collection of courier parcels - ask the courier by phone to leave the parcel at your door or in front of your house. In doing so, we have dispensed with signatures and instead introduced pick-up codes, thus eliminating the need for direct contact. In addition, thanks to the free InPost applications it is possible to open the cache on the machine on a mobile basis - without touching the control panel - which prevents the transmission of the virus as a precautionary measure." - indicates Rafał Brzoska, CEO of InPost
"We aim to further improve the InPost virtual assistant and launch it on more channels. It makes he company's services are even more accessible and convenient. We want to develop the app so that in the future the bot itself will send users every change in the status of a package, information about new services, etc." - says Maja Schaefer, CEO Chatbotiz e.
InPost recommendations for the coronavirus pandemic period:
- when you have the choice between delivery by an InPost courier or to an InPost parcel machine - choose Parcel Machine® - which reduces contact with other people
- do not touch the control panel when picking up the parcel from the device - open the box remotely using the free InPost app from your smartphone (app available for download in the App Store and Google Play shops)
- For home/apartment deliveries, we recommend that couriers and recipients use a no-contact form of collection. Call your courier, give them the collection code and ask them to leave the parcel outside your door or in front of your home - no contact is the best prevention
- if you are not sure how to proceed when receiving a courier package, call the courier - his number is given to you by text message - and ask
Demand for InPost services is growing steadily - The number of Paczkomat® devices (6000 devices in Poland) has exceeded the scale of Poczta Polska's own outlets (4600 [1] ).
As many as 63% of online shoppers declare that they most often use the services offered by InPost [2] - This is the highest result among all logistics companies operating in Poland.
InPost, due to increasing demand for services using Parcel Machines® in connection with the pandemic, has accelerated the launch of its new "Parcel on the Weekend" service allowing deliveries to their facilities also on Saturdays and Sundays - The cost of the service is PLN 4.99 gross. Under 'Parcels at the weekend', parcels will be delivered to customers at the weekend if posting (i.e. handing over the parcel to the machine or POP, or placing an order for collection by courier), takes place on Saturday by 1pm.
InPost has released an innovative solution that allows you to manage your InPost Paczkomat® device and your parcel from within the app[3]. . From a few months onwards, multiple people will be able to receive parcels at once at a single machine. GO MOBILE Strategy ! is a significant step in the reorientation of the logistics industry towards mobility. InPost will also soon enable parcels to be posted via an app installed on a smartphone. InPost can now also be contacted via Google Assistant. The conversation starts by calling a bot called ChatBot Mat with the phrase "Talk to InPost". Customers can ask about, among other things, the status of their parcel, the nearest Parcel Machine® and, new to the bot, the number for the courier. The same Bot is also available on Messenger, with all its functionalities.
InPost is Poland's largest logistics operator, invested in by US investment funds Advent International and KKR. The company offers courier services and deliveries via the nationwide network of Paczkomat® InPost machines for individual and institutional customers, including comprehensive services dedicated to the e-commerce industry.
More information at: inpost.pl
[1] Source: https://biznes.gazetaprawna.pl/artykuly/1401760,zarzad-poczty-o-podwyzkach-dla-listonoszy.html
[2] CAWI survey of a representative sample of N=1,000 internet users, all made an online purchase in the last three months, April 2019
[3] The solution is available on 95% of machines. The remaining older machines are being successively upgraded to the latest standard
