8 weeks on the podium of the download list in the Google Play and App Stores
The free mobile app for remote box opening of InPost - the leader in modern logistics in Poland - already has 4 million active users. The company records several hundred thousand remote box openings per day. In addition, for eight weeks the software has stood on the podium of the download list in the Google Play and Appstore shops. The popularity of the app has increased due to the huge demand - due to the ongoing pandemic - for contactless services. During this difficult period, the Paczkomat® devices - whose boxes can be opened by InPost customers using their own phone - prevent the transmission of the virus as a preventive measure. Contactless parcel collection at the machines is much safer than collection at stationary points.
"We knew that launching an innovative solution on the Polish logistics market, such as a mobile app for device management, would be a very good idea. However, until the pandemic, no one predicted how much this very solution would be needed and how well it would perform. In our opinion, technology is the logistics of tomorrow. As you can see, basing your business strategy on innovation allows you to be well prepared even for the unexpected. While others are opening expensive stationary branches, we are gradually transferring all activities to the mobile app - which allows us to extend our technological lead. We are pleased that when using InPost's services, customers feel safer - as evidenced by the fact that the app is already used by 4 million users. We expect a steady change in consumer habits in Poland and abroad - when the battle against the virus is over, customers will continue to appreciate the speed, hygiene, convenience and other benefits of our solution. We are listening to the needs of our customers - due to the growing demand for devices during this difficult period, we have accelerated the introduction of Multiskrytka, a free solution whereby several shipments to a single recipient are placed in a single box." - said Rafał Brzoska, founder and CEO of InPost.
Brzoska emphasised that the app's success is also the result of its collaboration with UnitedApp, which uses modern methods of customer acquisition.
Paczkomat® InPost is the most frequently selected form of parcel collection from e-shops - as many as 80% of respondents choose this form of delivery[1]. . The popularity of parcel collection at InPost machines is greater than standard courier delivery to work or home. Paczkomat® is also the second most frequently chosen form of sending goods, just after the Polish Post Office. The popularity of the traditional form of shipment is only 2% higher, with almost the same number of people (51%) opting for shipment via InPost machines. As many as 79% of respondents have used Paczkomat® machines to collect parcels in the last 3 months, and almost 1/3 of respondents have also posted parcels in the machines.
InPost has signed an agreement with the Auchan shop chain for the delivery of Fridge Machines and a door-to-door delivery service. The functionalities of the InPost machines allow for the safe storage and collection of food, beverages and frozen food ordered online at Auchan Direct. According to a study by Kantar TNS, as many as 40% of online shoppers want to collect their groceries in InPost machines. In addition, under a cooperation agreement, InPost machines are available at Dino, Lidl and Kaufland shops, as well as in Auchan Shopping Centres.
InPost has introduced a new free feature called Multicash. Several parcels to one recipient will be placed in one box in the machine. Parcels in Multiskrytka are identified by the recipient's telephone number. Only one code is needed to receive parcels - InPost will inform customers about parcels that have been placed in Multiskrytka in SMS and e-mail messages. Soon, notifications will also appear in the InPost Mobile application. The maximum number of parcels that can be placed in the Multiscrypt depends solely on the volume of the available box.
InPost has accelerated the launch of its new "Parcel on the Weekend" service due to the growing demand for its services in the wake of the pandemic allowing deliveries to the appliance also on Saturdays and Sundays - The cost of the service is PLN 4.99 gross. Under "Parcels at the weekend", parcels will be delivered to customers at the weekend if sending (i.e. transferring the parcel to a device or POP or placing an order for collection by the courier ), will take place on Saturday by 13:00.
InPost has also offered a new service called Pass On to business customers. The solution introduces favourable pricing conditions for parcels that have been physically sent and received at the same machine. The service is especially aimed at small ecommerce that operates locally. Placing parcels in a machine close to the business will allow contactless and secure collection of parcels 24/7. The service does not require any changes to systems or additional integration - the fee is charged automatically, with no additional activity required from the business customer. Only the condition of sending and receiving parcels at the same device needs to be met.
Demand for InPost services is growing steadily - the number of machines (6,000 in Poland) exceeded the scale of Poczta Polska's own facilities (4,600[2]).
InPost has also introduced the InPost Fullfilment logistics service dedicated to business customers. The company provides infrastructure and know-how and supports customers at every stage of the warehousing process. As a logistics partner, InPost offers the highest quality of service and automation of the entire logistics process based on its own experience. Thanks to the InPost service Fulfillment e-commerce entrepreneurs can focus on growing their business and not worry about issues related to storage facilities, packaging of goods and shipping.
I nPost has released an innovative solution that allows you to manage your device and your package from within the app[3]. . With one device, shipments can be received by multiple people at once. GO MOBILE Strategy! is a significant step in the reorientation of the logistics industry towards mobility. InPost will also soon make it possible to send parcels via an app installed on a smartphone. InPost can now also be contacted via Google Assistant. The conversation starts by calling a bot called ChatBot Mat with the phrase "Talk to InPost". Customers can ask about, among other things, the status of their parcel, the nearest Parcel Machine® and, new to the bot, the number for the courier. The same Bot is also available on Messenger, with all its functionalities.
InPost is Poland's largest logistics operator, invested in by US investment funds Advent International and KKR. The company offers courier services and deliveries via the nationwide network of Paczkomat® InPost machines for individual and institutional customers, including comprehensive services dedicated to the e-commerce industry.
More information at: inpost.pl
[1] Kantar survey conducted on a representative group of Internet users [N=1000], InPost brand image, Survey report, April 2020
[2] Source: https://biznes.gazetaprawna.pl/artykuly/1401760,zarzad-poczty-o-podwyzkach-dla-listonoszy.html
[3] The solution is available on 95% of machines. The remaining older machines are being successively upgraded to the latest standard
