How do customers shop at InPost Von Halsky?

Instead of browsing through dozens of pages – a conversation. Text or voice. Instead of comparing offers across several tabs – one app and a few clicks. Quick and convenient. This is what shopping with an AI assistant looks like from your customer’s perspective.

InPost Von Halsky is a new sales channel integrated with the InPost Mobile app, which is currently used by over 17 million users. Find out what happens from the buyer’s perspective and what their shopping experience is like.

Shopping starts with a conversation

The service is powered by an AI shopping assistant called Von Halsky. Customers open the ‘Shop’ section in the InPost Mobile app and describe what they’re looking for – they can either type their query into the chat or dictate it by voice.

A query may include a product name or category, or indicate a need.

• "I'm planning a picnic with my friends. What do I need?"
• "I'm looking for a birthday present for a 7-year-old"
• “Find the latest iPhone”
• "Something enjoyable to read in the evening"
• “Green running shoes, size 43”
• “Japanese green tea”

The shopping assistant understands the context and your intention. It interprets the query independently and searches through offers from thousands of shops in a matter of seconds. It presents the most relevant results in a handy product carousel, and highlights the best-value offers with a special ‘Best Value’ tag.

Users can compare the details of selected offers, either by choosing them themselves or by asking Von Halski for help. The assistant remembers the user’s purchase history and, based on this, suggests products tailored to their preferences. The more often a customer shops with the assistant, the more accurate the recommendations become.

From product search to delivery

Once the customer has made a decision, they add the product to their basket either via the chat with the assistant or manually, by clicking the plus button next to the offer. When finalising the order, the system automatically suggests the customer’s preferred Parcel Locker and payment method – based on previous purchases. This means the customer does not have to fill in the same forms several times, thereby saving time.

The entire process – from searching for a product, through placing an order, to delivery and any returns – takes place in one place, in the InPost Mobile app.

What does this mean for you?

Customers find their way to your listing not via a search engine or product pages, but through a natural conversation with an AI assistant. It is not just price and delivery time that are key, but above all the quality and completeness of the offer details. These factors determine whether the assistant will display your product as a recommendation.