Easter preparations are in full swing. Didn't manage to order or send the things you needed in the midst of the holiday rush? Rest assured - we have good news: we guarantee delivery of your parcels to Paczkomat devices before the holidays!
The guarantee applies to parcels sent to Parcel Machines by Friday, 18 April, by 1pm, and even by 4pm in some areas. The time depends on the zone (postcode) in which your favourite Parcel Machine® is located.
You can check the zones and current collection times on inpost.co.uk/hours-of-collection .
If in doubt, refer to the "questions and answers" section below.
Pick up on Saturday, don't wait until Tuesday 🌷
Take advantage of the Easter delivery guarantee and do your Easter shopping online. As part of the special offer, parcels posted by the retailer by Friday, 18 April, 1pm, will still be delivered 19 April .
🐣 Psst, while you may be doing some last-minute Easter shopping for the Hare, it's better not to leave everything to the last minute.
Easter delivery guarantee - FAQ:
- Is there an additional charge for the Easter delivery guarantee?
No, you do not incur any additional charges.
- Does the Easter delivery guarantee apply to all Branches? Will all InPost Branches be delivering parcels?
Yes, the guarantee applies to all Branches.
- Will the Parcel Weekend service operate on Saturday, 19 April?
The Weekend Parcel service will be provided on Saturday, 19 April, as standard. However, the Christmas Delivery Guarantee does not require the option to be purchased.
- What if the sender delivers the parcel to the Parcel Point / Parcel Machine after the deadline? Will the Easter delivery guarantee still apply?
The Easter delivery guarantee applies to parcels sent by Parcel Machine / Parcel Point and via InPost Courier, with collection by Parcel Machine.
In order for the parcel to reach you on Saturday, 19 April, the handover of the parcel should take place on Friday, 18 April, by a maximum of 13:00 and in some areas even by 16:00.
The sending time depends on the zone (postcode) in which the Parcel Machine® / Parcel Point is located. As below:
Zone A - cut-off time: 16:00,
Zone B - cut-off time: 15:00,
Zone C - cut-off time: 14:00,
Zone D - cut-off time: 13:00.Check current zones and times on inpost.co.uk/hours-of-collection .
- How can I check that the seller sent the package on Friday 18 April?
Your package should receive one of the following statuses by the closing hours on Friday, 18 April:
"Collected by Courier" - the parcel has been collected by the Courier and is on its way to an InPost branch, from where it will continue its journey.
"Shipped by Parcel Machine" - the parcel has been posted by the Sender and will reach you shortly.
"Shipped by PaczkoPunkt" - the parcel has been shipped by the Sender and will reach you shortly.If the status of your parcel in the app is "Shipment created" or "In preparation" - please contact the shop. It is possible that the shop has prepared your parcel but has not forwarded it to the courier or posted it personally. If this is the case, your package may not reach you before Christmas.
- What does "before Easter" mean? By what time will the parcels be placed in the Parcel Machine?
This deadline means that parcels will be delivered by Parcel Machine on Saturday 19 April at the latest.
- Does the guarantee apply to all parcels: both parcel and courier machines?
The Easter delivery guarantee applies to parcels with delivery to a Parcel Machine. The form of shipment can be any: either a Parcel Machine, Parcel Point or into the hands of a Courier. However, please remember to send your parcel by 1 p.m. at the latest or even by 4 p.m. in some areas.
The sending time depends on the zone (postcode) in which the Parcel Machine® / Parcel Point is located. As below:
Zone A - cut-off time: 16:00,
Zone B - cut-off time: 15:00,
Zone C - cut-off time: 14:00,
Zone D - cut-off time: 13:00.You can check the current zones and cut-off times at inpost.co.uk/hours-of-collection .
The indicated time in each zone indicates the latest date for sending the parcel, so that your parcel can set off the same day.
- Does the Easter delivery guarantee apply to parcels ordered to Parcel Post and with courier delivery?
No, the guarantee covers parcels ordered to Parcel Machines.
- What if the parcel is placed on time and the Parcel Machine breaks down?
In the event of a failure of the Parcel Machine, every effort will be made to ensure that all parcels are handed over for collection. If this is not possible, they will be forwarded for delivery by other means, agreed individually with the recipient, in accordance with the applicable regulations.
- Does the delivery guarantee also cover oversize parcels (those in which the sender has misdeclared the size or weight of the parcel)?
No. In the case of parcels sent by Parcel Post that do not meet the requirements due to incorrect sizing, excessive dimensions or weight, the delivery guarantee does not apply.
- Despite the guarantee, the package did not arrive on time. Can I count on compensation? Should I make a complaint?
If the parcel has been posted and received by Friday, 18 April, by 1pm, and in some areas even by 4pm*, one of the following statuses:
"Collected by Courier" - when the Sender has handed over the parcel directly to the courier,
"Sent by Parcel Machine - when the Sender has sent a parcel in a Parcel Machine,
"Shipped by Parcel Point" - when the Sender has shipped the parcel at a Parcel Point,...and has not been delivered by 19 April, the customer has the right to make a complaint in accordance with the applicable regulations. Each complaint is considered individually.
The Easter delivery guarantee only applies to parcels addressed to a Parcel Machine. It does not include parcels addressed to a home address or Parcel Post.
- Does the Easter delivery guarantee also apply to parcels sent from another country?
No. Parcels sent from abroad, as well as parcels sent abroad, are not covered by the delivery guarantee. In the case of international parcels, delivery times may depend on factors such as customs procedures, transport conditions or delays associated with international transport.
- To have a parcel delivered before Easter, when is the latest I can order a courier? Does the time the order is generated or when the courier picks up the package count?
In order to be guaranteed delivery before Easter, parcels should be posted no later than Friday, 18 April, by 1 p.m. and in some zones even by 4 p.m. The time of posting depends on the zone (postcode) in which the Parcel Machine® / Parcel Point is located. As below:
Zone A - cut-off time: 16:00,
Zone B - cut-off time: 15:00,
Zone C - cut-off time: 14:00,
Zone D - cut-off time: 13:00.You can check the current zones and cut-off times at inpost.co.uk/hours-of-collection .
This applies both to parcels sent by Parcel Machine, by Parcel Point and those collected by courier. What counts is the actual time the parcel is posted in the machine or picked up by the courier, not when the order was generated. A parcel sent by Parcel Point must be placed in the box by the indicated time. A parcel picked up by a courier, on the other hand, must be ready for collection and received at the agreed time. Meeting these deadlines ensures that the parcel reaches the Parcel Machines before Christmas.
- When generating the label, do I need to tick an additional option to have the parcel guaranteed delivery before Easter?
No, you do not need to select an additional option when generating the label. The service applies to all parcels complying with our regulations, which will be sent by: Parcel Machine, Parcel Point or courier, (with delivery to a Parcel Machine) by Friday, 18 April, by 13:00 at the latest, and in some zones even by 16:00. The time of posting depends on the zone (postcode) in which the Parcel Machine® / Parcel Point is located. You can check the current zones and hours on the website inpost.co.uk/hours-of-collection
- Does the delivery guarantee cover parcels sent COD?
Yes, the delivery guarantee covers parcels sent COD with delivery to a Parcel Machine.
- Does the delivery guarantee cover parcels sent by private individuals?
Yes, the delivery guarantee covers parcels sent by private individuals with delivery to a Parcel Machine.
- Does the guarantee apply to all package sizes (including size and weight)?
The delivery guarantee applies to parcels of standard sizes and weights in accordance with the service regulations. For parcels of non-standard size or exceeding weight limits, the delivery guarantee may not apply. Before sending your parcel, it is advisable to ensure that it meets the size and weight requirements.
- If I change the delivery method from Courier to Parcel Machine, will such a parcel be guaranteed delivery at Easter?
No, parcels that are diverted to Parcel Machines are not guaranteed delivery before Easter.
- Do you have any special promotions or discounts for shipments over the festive period?
We introduce special promotions and discounts on an ongoing basis. You can find out about the current ones in your InPost Mobile application. Be sure to take a look at the "Rewards" tab. Additional InCoins are awarded for tasks.
