In relation to the situation surrounding the proliferation of COVID-19, we would like to inform you of our recommendations and actions that we are taking at InPost - we respond in real time. We encourage you to read the post below and follow the updates, including on cyber security.
We will keep everyone updated on any changes, if they arise. We are aware of the threat and are continuously monitoring the situation and responding to guidance from the Polish authorities and relevant authorities.
[Update, 21.04.2021] Label fraud? Be careful if you sell online!
The portal zaufanatrzeciastrona.pl points out that our parcel post labels have recently been used by cybercriminals for nefarious purposes. You can read more about how not to fall victim to a clever scam on our blog HERE .
We encourage you to read!
[Update, 04.03.2021] Watch out for more phishing attacks!
Cybercriminals are again impersonating InPost and sending fake SMS messages urging you to download an infected app. Please be very careful - download InPost Mobile only from the official Google Play, AppStore and Huawei AppGallery shops. We would like to remind you of the address bezpieczenstwo@paczkomaty.pl, to which you can report all suspicious messages.
[Update, 25.01.2021] More dangerous phishing attacks!
Dear Customers,
we are seeing more dangerous phishing attacks - cybercriminals are again impersonating InPost.
Pay particular attention to fraudulent SMS or e-mail messages in which criminals persuade you to pay extra for the larger size of the parcel either to the need to download the application in connection with the collection of the consignment.
Please do not click on the links provided in such messages!
We would like to take this opportunity to reassure you that all the time we monitor the situation and react to all dangerous activities of cyber criminals. Each report is analysed by us and forwarded to the relevant law enforcement authorities.
We have also launched a special address where you can report all such messages.
If you receive such a suspicious message, please contact us at: bezpieczenstwo@paczkomaty.pl
[Update, 11.01.2020] Watch out for more attacks by cyber criminals!
Criminals are again impersonating InPost and sending you dangerous text messages directing you to counterfeit site for the parcel collection code.
Clicking on the link takes the user to an unofficial shop page and leads to the installation of malware which takes complete control of the mobile device and the bank account.
Once again, we urge you not to click on the dangerous link and remind you that you can only download the InPost Mobile app safely from official sources: Google Play , App Store i Huawei AppGallery .
[Update, 21.12.2020] Beware of the fake InPost Mobile app!
This time, cybercriminals are sending out dangerous SMS messages en masse with a link to download a fake InPost Mobile app.
Clicking on the link takes the user to a fake Google Play shop page and installs malware which takes complete control of a mobile device. The infected page is confusingly similar to the official tab of our application.
Once again we urge you not to click on dangerous links and we remind you that you can only download the secure InPost Mobile app from official sources here: Google Play , App Store i Huawei AppGallery .
[Update, 18.12.2020] Beware of fake text messages!
Dear Customers,
Cybercriminals are once again sending out dangerous SMS messages pretending to be from InPost, informing that a parcel has been delivered to a warehouse due to its packaging being oversized and prompting you to pay a fee. We appeal to you not to click on the infected link from the message!
The message reads:
"Your order has been received in our warehouse due to an oversize package. Please send £1.19".
Please note typos in the body of the message.
Reminder:
InPost never sends a text message in connection with an oversized package with a request for a surcharge!
Clicking on the link risks infecting your phone with malware.
We would like to remind you that - for your own safety - the InPost Mobile app should only be installed from an official source, i.e. the Google Play and App shops. Those who have installed the app from another source should immediately restore their phone to factory settings.
[Update, 24.11.2020 ] Watch out for dangerous text messages!
Dear Customers,
We are observing yet another dangerous phishing attack. This time, cybercriminals are taking advantage of the difficult situation related to the coronavirus pandemic and are impersonating InPost - in SMS messages they inform about the suspension of a parcel and prompt you to pay a fee for its resumption. We urge you not to click on the infected link from the message.
A reminder once again:
InPost never withholds delivery of parcels due to underpayment!
Please exercise extreme caution and do not respond to messages that sound like or similar to the following:
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Clicking on the link risks infecting your phone with malware!
We would like to remind you that - for your own safety - the InPost Mobile app should only be installed from an official source, i.e. the Google Play and App shops. Those who have installed the app from another source should immediately restore their phone to factory settings.
[Update, 12.11.2020 ] Beware of fake and dangerous SMS!
Dear Customers,
We are observing yet another dangerous phishing attack. This time, cybercriminals are taking advantage of the difficult situation related to the coronavirus pandemic and are impersonating InPost - in SMS messages they urge you to disinfect your parcel. We urge you not to click on the infected link from the message.
A reminder once again:
InPost never withholds delivery of parcels due to lack of disinfection or parcel insurance!
Please exercise extreme caution and do not respond to messages that sound like or similar to the following:
Clicking on the link risks infecting your phone with malware!
We would like to remind you that - for your own safety - the InPost Mobile app should only be installed from an official source, i.e. the Google Play and App shops. Those who have installed the app from another source should immediately restore their phone to factory settings.
[Update, 2.11.2020 ] Watch out for dangerous text messages!
Dear Customers,
We are observing yet another dangerous phishing attack. Cybercriminals are impersonating InPost - this time in SMS messages prompting you to pay for a package on hold via the link provided.
Reminder:
InPost never withholds delivery of parcels due to incorrect weight and does not send information about surcharges in SMS messages!
Please exercise extreme caution and do not respond to messages that sound like or similar to the following:
[Update, 18.09.2020 ] More phishing attacks!
Dear Customers,
please be vigilant for new phishing attacks - we are receiving information about further scammers impersonating InPost. This time, a link attached to an SMS message allegedly allows you to download a code for collecting a parcel from a Parcel Machine in exchange for installing an application.
Once again, we remind you:
InPost NEVER sends links to download an app to generate a parcel collection code!
We always send the collection code in an email, SMS or make it available directly on the InPost Mobile app.
Caution: clicking on the link contained therein risks infecting the phone with malware! Those who have installed the application from another source should immediately restore their phone to factory settings.
Please beware of messages whose content reads as follows or similar:
We would like to remind you that the InPost Mobile application should only be downloaded from official sources, i.e. shops Google Play i App Store .
[Update, 9.09.2020 ] Attention, phishing!
[Update, 26.08.2020 ] Watch out for dangerous emails!
Dear Customers,
We are observing further dangerous phishing attacks. Cybercriminals impersonate InPost and send fake messages prompting them to enter a valid delivery address and download an app using a suspicious button in the content.
We remind and sensitise:
InPost never sends you a message asking you to provide/submit a delivery address and does not prompt you to download an app to expedite parcel delivery!
In addition, we never hold shipments until address is confirmed - This has nothing to do with safety-related procedures.
Please exercise extreme caution and do not respond to messages that read as follows or similar:
[Updated, 30.07.2020 ] Details of maintenance work planned for 01.08.2020 - 02.08.2020
Dear Customers,
we would like to kindly inform you that within the deadline from 01.08.2020 at 20:30 to 02.08.2020 at 20:30 maintenance work on our IT systems will be carried out.
During the service window, it will not be possible:
- pay for parcel delivery at a Parcel Machine by payment card, BLIK and Pay-By-Link,
- make a complaint using the complaint form on inpost.co.uk,
- use the support of the Complaints Department,
- use of the Call Centre Department's support,
- establishing a connection with a consultant via MAT's chatbot.
At that time we will also not be updating the status of packages .
At the same time, we would like to inform you that the technical interruption suspends the claim period. This means that it will be extended by the duration of the maintenance work.
We are very sorry for the temporary inconvenience and thank you for your understanding.
[Updated, 24.07.2020 ] Beware of dangerous SMS messages!
In view of the recent phishing SMS attacks in which cybercriminals impersonate InPost and send dangerous links prompting people to download a collection code, we would like to remind you:
InPost never sends a message asking you to generate a collection code by clicking on a link!
What's more, InPost never sends messages with the sender name IN4921PL or similar .
Please exercise extreme caution and do not respond to messages that read as follows or similar:
Clicking on the link risks infecting the phone with malware. Those who have clicked on the link should immediately restore their phone to factory settings.
[Update, 23.06.2020 ] Watch out for dangerous wia SMS news!
Following the recent phishing SMS attacks in which cybercriminals impersonate InPost and send dangerous links prompting people to download app updates in exchange for a collection code, we would like to remind you:
InPost NEVER makes receiving a collection code conditional on downloading the InPost Mobile update!
Please exercise extreme caution and do not respond to messages that read as follows or similar:
Clicking on the link risks infecting your phone with malware. Those who have installed the app from another source should immediately restore their phone to factory settings. Remember to download InPost Mobile only from official shops: Google Play, App Store in Huawei AppGallery.
The posted example of a message comes from the niebezpiecznik.pl website
[Update, 02.06.2020 ] Beware of fake news!
In view of the increasingly frequent phishing SMS attacks in which cybercriminals impersonate InPost and send dangerous links prompting people to download the InPost Mobile app, we would like to remind you:
InPost never sends links directing to a .com domain!
Clicking on the link risks infecting your phone with malware. We would also like to inform you that we do not send any information to verify packages due to the threat of coronavirus or disinfection charges.
Please exercise extreme caution and do not respond to messages that read as follows or similar:
Receiving a collection code is independent of having an app. We send you the collection code directly in the email notifications, SMS and/or are available in the InPost Mobile app.
We would like to remind you that the InPost Mobile application should only be installed from an official source, i.e. the shops Google Play i App Store . Those who have installed the app from another source should immediately restore the phone to factory settings.
[Updated, 16.04.2020 ] More fake phishing messages!
In view of the increasingly frequent occurrence of phishing SMS attacks in which the Cyber criminals impersonate InPost and send dangerous links with information about surcharges for parcel disinfection , we remind:
InPost never sends surcharge information in SMS messages!
We would further like to inform you that we do not send any information to verify parcels due to the threat of coronavirus.
Please exercise extreme caution and do not respond to messages that read as follows or similar:
Clicking on the link risks infecting your phone with malware.
We would like to remind you that the safest way to receive parcels is via the InPost Mobile application with the remote box opening function.
The InPost Mobile app should only be installed from an official source: the Google Play, App Store and Huawei AppGallery shops. Those who have installed the app from another source should immediately restore their phone to factory settings.
[Update, 01.04.2020 ] Pick up safely with the InPost Mobile app!
In response to the Prime Minister's guidance of 31.03.2020, we recommend:
- securely receive parcels from the Parcel Machine by remotely opening the box in the InPost Mobile app. Download the app in the Google Play and App shops.
- optional - reception via QR code sent in a message. Simply select this option and bring the code close to the reader.
- use of the Parcel Machine in protective gloves when remote box opening or QR code reading is not available.
Thank you very much for understanding and following our recommendations.
[Update, 27.03.2020 ] Suspension of ROD service
In the interests of the safety of our Couriers and the Recipients of parcels, we have decided to suspend the ROD (Return of Confirmed Documents) service for InPost Courier shipments . The aim of the change is to minimise contact between Courier and Recipient, at the stage of exchanging paper documents.
Parcels with ROD service sent before the implementation of the change will be delivered in the standard way. Thank you for your understanding.
[Update, 26.03.2020 ] Fake SMS
- Beware of fake news (phishing)!
There has been a new wave of fake news in which cybercriminals are pretending to be InPost, informing about surcharges on parcels due to disinfection. We appeal for caution and remind you:
InPost never sends surcharge information in SMS messages!
Please exercise extreme caution and not responding to messages whose content reads as follows or similar:
Clicking on the link risks infecting your phone with malware.
We would like to remind you that, for your own safety, the InPost Mobile application should only be installed from an official source - the Google Play, App Store and Huawei AppGallery shops. Those who have installed the app from another source should immediately restore their phone to factory settings.
We would further like to inform you that we do not send any information to verify parcels due to the threat of coronavirus.
- Are you in quarantine? Inform the courier!
As a reminder, all customers who are currently in quarantine and buy online, they should inform the courier of the situation before collecting the parcel. We guarantee that the parcel will be delivered, but in such a situation we will change the delivery method to a more secure courier.
Please follow the recommendations and apply safety precautions that can limit the spread of the coronavirus.
The courier should call you before attempting delivery. If you wish to inform him beforehand - please contact our helpline.
Numery: 722 444 000 i 746 600 000
- Cash on delivery
The current situation means that interest in online shopping is growing rapidly. Cash on delivery is also on the rise, which poses new security challenges.
In view of the fact that cash - according to the World Health Organization - may be a source of coronavirus transmission , We recommend that you pay for your order as soon as you add it to your shopping basket and select online payment. This will directly translate into a reduction in risk and can naturally have an impact on reducing the spread of the virus.
Why it's better to pay for postage in advance and avoid cash on delivery ?
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Pre-paid parcels may be left by the courier at a prearranged place with the recipient. , thus avoiding direct contact and thus reducing the risk of disease.
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The delivery process of a prepaid order is more efficient than an order with a cash on delivery option - we eliminate the time involved in paying the courier, the order is immediately ready to be handed over to the recipient, and by entering a collection code, the customer does not have to sign for it when receiving the order.
[Update, 21.03.2020 ] Fake SMS
NOTE! Cybercriminals are once again impersonating InPost. They are sending out text messages informing about the possibility of tracking parcels via a mobile app with an attached link to a malicious domain, citing a situation related to the coronavirus pandemic. Clicking on the link risks infecting your phone with malware.
InPost NEVER sends text messages with links directing to sites outside the inpost.pl domain.
We remind you that, for your own safety, the app InPost Mobile should only be installed from an official source. - Google Play, App Store and Huawei AppGallery shops. Those who have installed the app from another source should immediately restore the phone to factory settings.
We would also like to inform you that we do not send any information to verify parcels due to the risk of coronavirus.
[Update, 20.03.2020 ] Change in the way the damage report is drawn up
In the interests of ensuring the highest safety standards and taking precautions, we are changing the form of the damage report related to the claims procedure . At the same time, we are suspending the current method of preparing a damage report in the presence of the courier or at the nearest InPost branch.
From now on, we are implementing a new, abbreviated damage report, which you will be able to complete at the time of submitting your claim online and send along with photos during the claims process. This can be done here. We would like to remind you that photographs of the damaged contents are essential for the processing of the claim - if they are not available, the Claims Department will ask you to send them.
Most importantly, you will complete the document safely and conveniently - without a courier and without having to visit a branch. All you need is access to the Internet. The procedure applies to damaged courier and parcel shipments. It is currently the only form available and completely replaces the previous ones.
Please note: the process of creating a damage report is independent of the complaints process, which means that in the event of damage to a consignment, a complaint should be made as standard by complaint form and then complete the protocol and add photos.
We are confident that the modification introduced will contribute to the safety of you and your loved ones.
[Update, 18.03.2020 ] Receiving parcels from the courier using a collection code
At the moment, the coronavirus does not affect the delivery of your parcels - they arrive without delay.
We would like to inform you that we have launched the collection of parcels from the courier using the offtake code to eliminate the need for a signature on the terminal. A unique code is sent in an SMS message to the phone number provided and/or in an email.
We remind you to pay particular attention to the correctness of the telephone number given in the order .
We recommend the use of cashless payments BLIK, credit card or PayByLink (if available) for cash on delivery.
[Update, 16.03.2020 ] Changes to the collection of parcels
Taking special precautions - especially avoiding human clusters and contact with infected people - can limit the spread of coronavirus. At a time when sickness is expected to increase, we recommend that you shop online and use InPost Parcel Machines - including when the retailer offers delivery by both our courier and to a Parcel Machine. This limits contact between the courier and the recipient. This is important in view of the fact that, as the WHO reports, the virus is most often transmitted by the droplet route.
In response to the current situation, in the following days we implement necessary changes to the collection of parcels:
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From 16 March, parcels ordered to Parcel Machines will wait for collection as before - for 48h. After this period, unclaimed parcels will not be sent back to the InPost Branch but will be returned directly to the Sender. We are also introducing an analogous change for courier shipments - in the event that we are unable to deliver directly to the Recipient (we make two delivery attempts), the shipments will go to the Sender.
Why such a change? We want to limit as much as possible the contact between InPost branch employees and outsiders, as the work of the whole branch can be affected if one person falls ill. We realise that this is a significant change, but we hope that you will accept it with understanding. We will, of course, return to standard procedures as soon as possible.
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This change means that also from 16 March we suspend the posting and collection of parcels at our Service Points located at InPost branches. Parcel delivery and collection will be possible at the Parcel Machine, POP partner outlets and through the courier driveway. You can also send your parcel securely at Paczkomat using the Fast Shipping service (szybkienadania.pl) or through the Parcel Manager.
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Since 18 March, we have been implementing a collection code-based system for courier deliveries to eliminate the need for a signature at the courier terminal. A code to confirm receipt of your parcel will be sent to you in the status messages (email and/or SMS). Please provide the code to the courier.
Why this change? It will allow couriers to maintain a safe distance when handing over your parcel.
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We recommend the use of the option to redirect to a parcel machine - is much more secure, thanks to the ability to open the box remotely from the mobile app. We ask that when ordering courier and parcel deliveries, you pay particular attention to the correctness of the phone number you provide.
In the coming weeks we recommend:
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when you have the choice between delivery by an InPost courier or delivery to an InPost Easypack® - order to Parcel Machine . This reduces contact with other people;
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Collect parcels as quickly as possible. This will ensure that more people benefit from the secure Parcel Post collection;
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When picking up a parcel from a Parcel Machine® InPost, do not touch the control panel. open a Parcel Machine® box using the InPost app from your smartphone (app available for download in the App Store and Google Play shops);
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when making home/apartment deliveries, keep a good distance and pick up packages at the door or in front of the house to minimise face-to-face contact time. When collecting your parcel, just give the courier the collection code;
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in addition, for deliveries by courier choose to pay at checkout or make payment before the courier arrives (via the PayByLink option). If for some reason this was not possible - pay the parcel to the courier without cash;
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in accordance with health authorities' guidelines, avoid direct contact in the form of greeting by shaking hands and handing over - while signing - telephones, mobile computers or pens, etc.
We have taken appropriate measures out of concern for our employees, customers and partners. Their safety and security, as well as the communication of possible risks, is our priority.
