Chatbot Mat, formerly known as Parcelbot, could initially help in a few areas, but the bot is constantly and quickly learning! He can inform you of a change in the status of your parcel, point you to a Parcelbot, re-code your collection, track your parcel by phone number, and he is available in several places, including Messenger. Where exactly do you find it, what problems does it solve and why is it the perfect helper? Read on!
How do I check the status of a parcel?
To speak to the Mat (Parcel) bot, write us a private message on the InPost Mobile app, on Messenger, on WhatsApp, on Signal or on our website under Contact Us. Mat will say hello and ask what he can help you with. If you want to find your parcel, select the 'Parcel Status' button from the suggested options in the main menu.
When you select this option, enter either the 24-digit parcel code or your phone number (provided when you ordered your parcel) and the last 4 digits of your parcel number. If the data is correct, the bot will display the current status of your parcel. The parcel search system works for parcels no more than 30 days old.
Need to find a Parcel Machine or Parcel Point? Nothing easier!
When searching for Parcel Machines or Parcel Points, you can enter the machine name (e.g. KRA28M) or address (e.g. Krakow, Wielicka). When you choose to search by town and/or street, the bot will display the nearest InPost points. You will see a map with pins in specific locations, with the name, exact address, opening hours, photo and necessary details. All in one place!
What if the chatbot doesn't know the answer?
Mat is still learning, so he may find some questions difficult. If he is unable to help you, he will offer to redirect your question to our chat consultants, helpline staff or refer you to the contact form. Rest assured, you will not be left without an answer!
You can be sure that the InPost chatbot will help with tracking the location of your parcel (by phone number and parcel number), suggest what happens to a parcel whose status does not change, accept a complaint, indicate which Parcel Machine the parcel is in, solve a problem with sending a parcel, renew the collection code, suggest how to get a refund for an unused label and much more. The bot is an assistant available 24/7, at any time of the day or night, making it the ideal helper .
Track your parcel with the InPost chatbot!
