InPost plans to put up 100 new machines a week
InPost - a leader among delivery platforms for e-commerce in Europe - has launched Paczkomat® No. 11,000, which stood in Zakopane at 4C Walkosze Street. InPost is a pioneer and market leader in the automation of parcel delivery - setting an unmatched standard in speed and flexibility of delivery. More than 98% of parcels reach their addressees in D+1 time. InPost plans to further develop its network in the UK, as well as in other countries in Europe. In January 2021, InPost successfully debuted on the EURONEXT Amsterdam stock exchange.
"We want every one of our customers - whether they live in one of the largest cities in Poland, a medium-sized or small town or in the countryside - to have their Paczkomat® as close as possible. Not a week goes by that we don't receive requests from local communities for a Paczkomat® in a new neighbourhood, on the next street or in the next municipality. This is why we are not slowing down and are implementing our network development plan - planning to put up 100 new machines per week in 2021. It is worth noting that key players in the FMCG and e-commerce market see the future in the Paczkomat® InPost machine network and are signing further agreements with us. This shows that our strategy, which we have been pursuing for over 11 years, is working and still has great potential. As a pioneer and leader in this market, we also want to expand in Europe - we are active in the UK, which will receive between 1,000 and 2,000 new machines this year alone. We see more countries looking to do this, especially after the experience of the Coronavirus pandemic." - underlines Rafał Brzoska, CEO of InPost.
The carbon footprint calculator indicates that if traditional home courier deliveries were replaced by a delivery that uses a Parcel Machine®, the reduction in CO2 emissions would reach up to 75%[1]. Delivering a parcel to an InPost machine means at least 0.35 kg less CO2 emissions into the atmosphere per parcel. This makes InPost the most environmentally neutral logistics service provider.
In 2020, InPost has implemented a revolutionary new service for sending parcels via an app. You send them at a Paczkomat® InPost device - to another machine belonging to the network or to a designated home address. There is no need to stick any labels on the parcel - just an electronically generated QR code or a sending code in the app. The parcel can be paid for with a BLIK code. Further payment options will appear in the app in early 2021: payment card, fast transfers (pay-by-link), Apple Pay, Google Pay. The status of a shipped parcel can be tracked in the app, of course, but also on the inpost.pl website in the 'parcel tracking' section and via chatbot by entering the 24-digit parcel number. Thanks to the application, parcels can be collected by several people at the same time at one device, without the need to stand in a queue. The InPost Mobile app can be downloaded from the Google Play, App Store and Huawei AppGallery shops. The InPost Mobile app already has 5.7 million active users.
InPost can also be contacted using Google Assistant. The conversation starts by calling a bot called ChatBot Mat with the phrase "Talk to InPost". Customers can ask about, among other things, the status of their parcel, the nearest Parcel Machine®, and, new to the bot, the number for the courier. The same Bot is also available on Messenger, with all its functionalities.
InPost has also introduced a service "Parcel in a Weekend" - due to the growing demand for services using the Paczkomat® InPost device network. It enables deliveries to the devices also on Saturdays and Sundays - the cost of the service is PLN 4.99 gross. Under 'Parcels at the weekend', parcels are delivered to customers at the weekend if the sending (i.e. handing over the parcel to the device or POP or placing an order for courier collection), takes place by Saturday by 1pm.
The number of devices in the Paczkomat® network (11,000 devices in Poland) more than doubled the scale of Poczta Polska's own outlets (4,600[2]). The machines are also available at shops in Poland: shops: Dino, Lidl, Kaufland, the Delikatesy Centrum chain of shops organised by the Eurocash Group, as well as in Auchan Shopping Centres. InPost has also signed a contract with the Auchan shop chain for the delivery of Refrigerators. The functionalities of InPost fridge machines allow for the safe storage and collection of food, beverages and frozen food ordered online at Auchan Direct. According to a survey by Kantar TNS, as many as 40% of online shoppers want to collect their groceries in devices belonging to the Paczkomat® InPost network.
In addition, InPost - responding to market demand - has launched a Parcel Machine® InDoor. This type of unit is specifically designed for indoor installation. With it, property owners provide their residents and tenants with the most advantageous and popular shopping pick-up option. At the same time, they attract local residents to the location - allowing shops and service outlets to generate additional profits.
According to a Gemius report[3], the Parcel Machine® is the most frequently chosen form of delivery - it has overtaken couriers. This type of delivery of goods is preferred by up to 61% of online shoppers. This marks an increase in the popularity of the service among internet users by as much as 9 percentage points compared to the results of the 2019 report. For the first time ever, the Paczkomat® InPost device network beat courier delivery in popularity, which is chosen by 55% of respondents - the first result of its kind in the world. In addition, as many as 68% of respondents declare that the possibility of picking up their purchases by InPost devices motivates them to shop at a specific online shop - a year-on-year increase of 7 percentage points more
As of 2019, InPost is the leader in the leasing of warehouse space in Poland. Last year, the company leased a total of 107,950 m² - 4% of the total net demand in the country[4]. InPost also led the KEP industry in terms of space delivered in 2019 - a total of 57,863 m² - ahead of DHL and Poczta Polska on the podium. The locations launched by InPost in 2019 position the company in the Top 3 most active e-commerce players in the warehouse logistics market - with InPost second only to Amazon and Zalando, the global e-commerce giants.
InPost is also investing in green transport. The company has expanded its fleet of electric cars with 40 new Nissan e-NV200 XL Voltia and announces the purchase of more. The cars provide a range of up to 200km in the city, 8m³ of cargo space and a payload of 580kg.
InPost is systematically introducing new services - in 2020 it launched specialised machines, which it donated to City Offices in, among others, Krakow, Gorzów Wielkopolski, Nowy Targ, Wołomin, Brodnica, Wolsztyn and Koszalin. The device in question is Paczkomat® Urząd 24. It allows residents to deal with official matters without the need to enter a building and have direct contact with officials. Further installations of the machines at offices throughout Poland are planned - InPost is in talks with dozens more cities
InPost has also introduced the InPost Fullfilment logistics service, dedicated to business customers. The company provides infrastructure and know-how and supports customers at every stage of the warehousing processes. As a logistics partner, InPost offers the highest quality of service and automation of the entire logistics process based on its own experience. Thanks to the InPost service Fulfillment e-commerce entrepreneurs can focus on growing their business and not worry about issues related to storage facilities, packaging of goods and shipping.
InPost is Poland's largest logistics operator, invested in by US investment funds Advent International and KKR. The company offers courier services and deliveries via the nationwide network of Paczkomató® InPost machines for individual and institutional customers, including comprehensive services dedicated to the e-commerce industry.
For more information visit: inpost.co.uk
[1] Source: InPost B2B carbon footprint calculator, InPost's own data
[2] Source: biznes.gazetaprawna.pl/artykuly/1401760,zarzad-poczty-o-podwyzkach-dla-listonoszy.html
[3] Gemius for e-Commerce Poland, E-commerce in Poland 2020, N=1544, March 2020
[4] Source: Cresa Polska, Industrial Research Forum (IRF)
