InPost Mobile is among the top rated apps in Poland
InPost - the leader among e-commerce delivery platforms in Europe - already has over 6.5 million active users of the InPost Mobile app. Thanks to the application, parcels can be collected by several people at the same time at one Paczkomat® InPost device, without the need to stand in line or touch the screen - the boxes are opened using a smartphone. The revolutionary service of sending parcels via an app is also breaking records in popularity - they are sent between Paczkomat® InPost machines or to a specified home address. There is no need to stick any labels on the parcel - all that is needed is an electronically generated QR code or a sending code in the app. The InPost app has already been at the top of the most downloaded and used apps in Poland in the GP and AppStore shops for a year.
"In just two years we have built an active community of more than 6.5 million users We are currently the best-rated app in Poland - with ratings of 5/5 in the App Store and 4.9/5 in Google Play, with nearly 700,000 ratings awarded - by both iOS and Android device users. No other major app in Poland can boast such a score. Our application is a parcel management centre and is the basis for running new services for users of devices offered by InPost. In real time, we can observe how quickly consumers pick up on new conveniences. Examples include multi-boxing - i.e. several parcels in one box, contactless opening of boxes or sending without a label. Now it is time for further functionalities - thanks to the app, everyone will get to the right device without any problems! Our network is getting denser and customers sometimes wonder which location they have chosen. Now with the InPost Mobile app, we are solving this problem - in the case of machines close to each other, it will tell you whether the target Parcel Machine® is in front of you. This convenience also includes displaying a photograph of where the Parcel Machine® is, with the parcel waiting for us, and showing the route on the map to the target location." - explains Rafał Brzoska, CEO of InPost .
Via the InPost Mobile app, a parcel can be paid for using a BLIK code, payment card or fast transfer (DotPay), and soon Apple Pay and Google Pay. The status of a sent parcel can be tracked in the app, of course, but also on the website www.inpost.pl in the "Parcel Tracking" section and via the chatbot by entering the 24-digit parcel number or the phone number and the last four digits of the parcel number. The InPost Mobile app can be downloaded from the Google Play, App Store and Huawei AppGallery shops.
InPost can also be contacted using Google Assistant. The conversation starts by calling a bot called ChatBot Mat with the phrase "Talk to InPost". Customers can ask about, among other things, the status of their parcel, the nearest Parcel Machine®, as well as a new feature - the number to courier . The same Bot is also available on Messenger, with all its functionalities.
From April 2021, InPost, together with IdoSell, introduced the groundbreaking Smile service . Thanks to it, consumers who shop at selected online shops will receive free delivery to a Paczkomat® InPost device for orders worth more than PLN 40.
In addition, InPost has started a long-term cooperation with Echo Investment. As part of the agreement, a Paczkomat® will be located at the developer's residential and mixed-use developments, enabling convenient collection and posting of parcels for both residents and other users. The first device has already been installed in the Moje Miejsce development in Warsaw. Others will be built at the Bonarka Living estate in Kraków and Enter in Poznań.
Due to the rapid expansion of InPost's network of Paczkomat® machines in Poland and Europe, InPost is building their new factory and will develop a research and development centre. The factory will be built as part of the newly created City Logistics Kraków Airport park, will occupy a total of 7230 m2 and will be equipped with photovoltaic panels. It will be put into operation as early as June 2021. The new plant will be built right next to the Balice II junction of the A4. This will enable InPost to increase the efficiency of its production processes while guaranteeing a convenient location for the workforce and increasing employment. At City Logistics Kraków Airport - in addition to the production of equipment, including the electromechanical assembly of touchscreen modules - a research and development centre with two laboratories and a showroom will be developed. Development work will be carried out there, as well as tests of new solutions.
A carbon footprint calculator indicates that if traditional home courier deliveries were replaced by a Parcel Machine®, the reduction in CO2 emissions would reach up to 75%[1] . Delivering a parcel to an InPost machine means at least 0.35 kg less CO2 emissions into the atmosphere per parcel. This makes InPost the most environmentally neutral logistics provider.
InPost also offers a service "Parcel in a Weekend" - due to the growing demand for the service. It allows deliveries to machines also on Saturdays and Sundays - the cost of the service is £4.99 gross. Under 'Parcels at the weekend', parcels are delivered to customers at the weekend if sending (i.e. handing over the parcel to the machine or POP or placing an order for a courier to collect it), is done by 1pm on Saturday.
The number of Paczkomat® InPost devices (11,000 devices in Poland) more than doubled the scale of Poczta Polska's own outlets (4,600[2]). Paczkomat® InPost can also be found in Poland at shops: Dino, Lidl, Kaufland, the Delikatesy Centrum chain of shops organised by the Eurocash Group, as well as in Auchan Shopping Centres . InPost has also signed a contract with the Auchan shop chain for the delivery of Refrigerators . The functionalities of the InPost fridge machines allow for the safe storage and collection of food, beverages and frozen food ordered online from Auchan Direct. According to Kantar TNS research, as many as 40% of online shoppers want to collect their groceries using the Paczkomat® InPost machine.
In addition, InPost - responding to market demand - has launched a special type of machine, the Parcel Machine® InDoor . It is specifically designed for indoor installation. With it, property owners provide their residents and tenants with the most advantageous and popular shopping pick-up option. At the same time, they attract local residents to the location - allowing shops and service outlets to generate additional profits.
According to a Gemius report[3], the Parcel Machine® has become the most frequently chosen form of delivery - overtaking couriers. This type of delivery of goods is preferred by up to 61% of online shoppers. This marks an increase in the popularity of the service among internet users by up to 9 percentage points compared to the results of the 2019 report. For the first time ever, these devices beat courier delivery in popularity, which is chosen by 55% of respondents - the first result of its kind in the world. In addition, as many as 68% of respondents declare that the possibility to collect their purchases via InPost devices motivates them to buy from a specific online shop - a year-on-year increase of 7 percentage points.
As of 2019, InPost is the leader in the leasing of warehouse space in Poland. In 2019, the company leased a total of 107,950 m² - 4% of the total net demand in the country[4] . InPost was also the leader in the KEP industry in terms of space delivered in 2019 - a total of 57,863 m² - ahead of DHL and Poczta Polska on the podium. The locations launched by InPost in 2019 position the company in the Top 3 most active e-commerce players in the warehouse logistics market - InPost is second only to Amazon and Zalando, the global e-commerce giants, in this respect.
InPost is also investing in green transport. The company has expanded its fleet of electric cars with 40 new Nissan e-NV200 XL Voltia and announces the purchase of more. The cars provide a range of up to 200km in the city, 8m³ of cargo space and a payload of 580kg.
InPost is systematically introducing new services - in 2020 it launched specialised devices designed for offices. Paczkomat® Urząd 24 can be found Among others, in Toruń, Gorzów Wielkopolski, Gdynia, Kraków, Kalisz, Słubice, Dąbrowa Górnicza, Poświętno, Izabelin, Nowy Targ, Wolsztyn, Chojnice, Pruszków, Brodnica, Gorzów Wielkopolski, Wołomin, Koszalin and Lubań. They allow residents to deal with official matters without the need to enter a building and have direct contact with officials. Further installations of the machines at offices throughout Poland are planned - InPost is in talks with dozens more cities.
InPost has also introduced the InPost Fullfilment logistics service dedicated to business customers. The company provides infrastructure and know-how and supports customers at every stage of the warehousing process. As a logistics partner, InPost offers the highest quality of service and automation of the entire logistics process based on its own experience. Thanks to the InPost service Fulfillment e-commerce entrepreneurs can focus on growing their business and not worry about issues related to storage facilities, packaging of goods and shipping.
InPost S.A ("InPost") is a leading delivery platform for e-commerce. Founded in 1999 by Rafal Brzoska in Poland, InPost has a network of over 12,000 machines, including over 1,100 in the UK, and provides courier and fullfilment services to e-commerce merchants. In 2020, InPost processed 249 million parcels through Paczkomat® machines, working with more than 26,000 e-tailers. Strategically positioned in the fast-growing e-commerce ecosystem, it benefits from favourable market trends - allowing it to rapidly deploy new machines. InPost machines provide consumers with a cheaper, flexible, convenient, environmentally friendly and contactless delivery option. In this way, InPost creates the most environmentally friendly delivery solution for e-commerce - delivery to Paczkomat® machines reduces CO2 emissions by two-thirds compared to courier deliveries in urban areas and by as much as 90% in rural areas. In addition, it reduces congestion and provides a more convenient solution for delivering parcels to consumers 24 hours a day, 7 days a week and without having to wait at home. A highly efficient IT infrastructure and rapid implementation of new technologies underpin InPost's operations and growth. InPost mobile app " InPost Mobile " is one of the most popular apps in Poland with 6.5 million active users. In January 2021, InPost successfully debuted on the EURONEXT Amsterdam stock exchange.
