1,000 new InPost Parcel Machines® and a record year in 2016 - the latest news
3 February 2017
142% more parcels delivered by InPost in the past year!
Among the most rapidly growing forms of delivery are primarily shipments from the courier segment, which, relative to 2015, recorded an increase in popularity by as much as 405%. Strong increases were also recorded by e-commerce registered mail, which in 2016 gained 149% . Still growing steadily InPost's Parcel Machines® segment, which has handled o 79% more packages compared to 2015.
Rafał Brzoska, CEO of Integer.pl Group, also comments on the achieved result: We launched our courier offer very recently, in July 2015. In just 18 months we have expanded the courier business to a level that our competitors had to reach for many years. We are already a significant player in the logistics sector, and we have not said the last word.
In turn, President Brzoska's plans for the development of courier services for the current year are clearly defined: We will consistently expand our market presence with the aim of becoming number one on the Polish market within the next few years. modern logistics for e-commerce. In 2017, the most important thing will be to maintain the high growth rate, although this will not be an easy task after a record year like last year, and to expand the customer service departments both online and offline.
As in previous years, November and December were record months in terms of the number of parcels, during which, invariably for years, consumers most frequently order delivery of their purchases via all channels, i.e. both parcel and courier channels. In the remaining months Parcel machines were chosen more frequently in April, May and September , while for the supply by courier We opted for InPost more often in June, July and August.
Development plan for the click&collect Paczkomaty® InPost network
InPost parcel machines apart from Poland and the United Kingdom , where their network is the largest, are present in the France, Italy and Canada which are key foreign markets for InPost. In addition, the InPost Paczkomaty® network operates in the Czech Republic, Slovakia, Hungary, among others. In addition, Parcel Machines ® are successfully used in the networks of local courier or postal companies in countries such as Chile, Estonia, Lithuania and Latvia, Australia, Colombia, Iceland or Ireland. At the end of 2016, nearly 6,000 Parcel Machines were in operation worldwide ® , including more than 5,000 in the InPost network.
In December 2016, a new service was launched that allows, via the Parcel machines in Poland send your parcel directly to Parcel Machines in the UK, as well as in the Czech Republic and Slovakia. . To most of the other 15 EU countries, you can send your parcel at a Parcel Machine or InPost's own branch, and you can collect it via courier or at a stationary partner outlet.
Rafał Brzoska spoke about the company's plans for the development of the Parcel Machines network in Poland: We are working to handle the growing volumes and adapt our infrastructure to them. This year alone we will install 1,000 new Parcel Machines in Poland , so that even in the smallest village it is possible to pick up a parcel at a Parcel Machine. We are also introducing a number of improvements in the customer service department. We will soon be launching live chat, IVR services and we will significantly increase staffing in our call centres, so that we can easily accommodate the increasing number of enquiries from our customers as our services grow.
Increase in popularity of InPost parcels on Allegro.pl
Allegro InPost services are already available in 20% of the listings on Allegro, the most popular Polish e-commerce platform. This means that over 11 million listings already have deliveries available via InPost. This result is particularly impressive because, as recently as the end of 2015, the availability of InPost deliveries on Allegro was half that number.
The cooperation with InPost has had a strategic dimension for us from the beginning. The quality and convenience of delivery of purchased products is crucial to our customers' satisfaction. This is an area that we at Allegro will be focusing on a lot in the near future and I am pleased that we have been able to build a lasting partnership with InPost ” - Przemysław Budkowski, CEO of Allegro, comments.
As Rafał Brzoska mentions, the reason for the success is above all the company's wide range of products: During the year, almost we have doubled our reach on Allegro and are present in more than twice as many listings as at the end of 2015. This is not surprising, as we are the only company in Poland to offer the widest range of services from Parcel Post® InPost to courier services, including premium same-day courier services. Additionally included in the price of our services is the free return of goods to the sender.
