The screen "Oops! ... I'm sorry, but unfortunately this type of Parcel Locker cannot open the locker remotely!" appears in the mobile application. What can I do?

Osługaj tekst Listen to the text
Wycisz odsłuch

You are most likely at a Parcel Locker that does not support this opening method for technical reasons. Collect the parcel using the QR code or by entering the pickup code.

How will you come with us?

Choose MAT! It is available 24/7

Mat Ask MAT
See how MAT can help you

Also available on:

Helpline

+48 722 444 000
+48 746 600 000

Charged according to operator's rate

Available on


Monday – Friday 7:00–22:00
Saturday 8:00–20:00
Sundays 8:00 - 18:00
Holidays 8:00 - 16:00

Contact Form
Integrations
Complaints
Damage report

Correspondence address NIP: 6793108059
InPost sp. z o.o.
ul. Pana Tadeusza 4, 30-727 Kraków

Data Protection Officer Bartłomiej Styczeń
dane_osobowe@inpost.pl

Warsaw Office X20
ul. Czerniakowska 87A, 00-718 Warszawa

Compliance Officer Arleta Adamus