How to lodge a complaint at an App Parcel Locker?

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If you want to lodge a complaint, it is easiest to do it through the mobile application by clicking "I have comments concerning the parcel".

You can also scan the barcode from the package label in the App Parcel Locker's scanner and leave the parcel in the box, bearing in mind that it must be closed.

How will you come with us?

Choose MAT! It is available 24/7


Helpline

+48 722 444 000
+48 746 600 000

Charged according to operator's rate

Available on


Monday – Friday 7:00–22:00
Saturday 8:00–20:00
Sundays 8:00 - 18:00
Holidays 8:00 - 16:00



Correspondence address NIP: 6793108059
InPost sp. z o.o.
ul. Pana Tadeusza 4, 30-727 Kraków

Data Protection Officer Bartłomiej Styczeń
dane_osobowe@inpost.pl

Compliance Officer Arleta Adamus