How can I file a complaint?

You can file a complaint in three ways:

• via the form on the Complaints website
• by calling the InPost Helpline at 722 444 000 or 746 600 000
• by mail to the following address: InPost sp. z o.o., ul. Pana Tadeusza 4, 30-727 Kraków, addressed to Dział Reklamacji.

The complaint may be submitted within 12 months from the date of sending the parcel. 

You will receive an answer within up to 30 calendar days from submitting the complaint in accordance with applicable regulations. If the complaint is rejected, the claimant has 14 days to appeal against this decision. Decision on the appeal will be made within up to 30 calendar days.