Who can collect my shipment from a Parcel Locker?

The shipment can be collected from a Parcel Locker by anyone who knows the phone number to which the parcel was sent and has the pickup code / QR code that we have sent by e-mail / SMS or displayed in the application.

This applies to both collecting from a parcel locker and from a local office. This means that if you don't have time to collect your shipment, you can pass this data on to a trusted person. They will be able to pick up the package for you. In this case, we consider such a person to be authorized to collect the shipment.