What is Dynamic Redirection of courier shipments?

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Dynamic Redirecting is a free service that allows you to redirect a courier shipment to a nearby Parcel Locker, where you can pick it up 24/7, a PUDO Point, or any address at the street you originally chose (e.g. to a neighbour).

Are you waiting for your package, but your plans have changed and you will not be home? For selected packages that meet certain criteria, regarding, among others, their dimensions, we allow them to be redirected to a Parcel Locker, PUDO point, or a neighbour's address you provide (it should be on the same street as the recipient's address).

The fastest way to redirect a courier shipment is using the InPost Mobile application. In the tracking list or in the shipment details, click the "Redirect" button next to the selected courier package, then select your new preferred delivery option. You don't have the app? Dynamic redirecting is still available to you. You will receive an e-mail and/or text message from us containing a unique link that will take you to a special web page, where you will be able to redirect you courier shipment. Remember that redirecting is possible only for courier shipments that are already on their way.

We do not provide parcel redirecting for an additional fee.

If the parcel is on its way, it is not possible to completely change the shipping address and redirect the parcel to another city. If it is not on its way to you yet, please contact the sender to change the Parcel Locker or the specified delivery address.

A shipment may be redirected as long as it has not yet been delivered or cancelled and has the specified dimensions and weight. The new delivery destination must be within a radius of no more than 10 km from the original delivery point.