What can a customer do if their shipment is lost?

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If a shipment is lost, the Customer may file a complaint by phone or by completing the complaint form.

The Complaint Department will respond immediately to every customer request and provide an answer. If you do not receive your shipment on time, please file a complaint via the InPost Helpline at 722 444 000 or 746 600 000.

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Also available on:

Helpline

+48 722 444 000
+48 746 600 000

Charged according to operator's rate

Available on


Monday – Friday 7:00–22:00
Saturday 8:00–20:00
Sundays 8:00 - 18:00
Holidays 8:00 - 16:00

Contact Form
Integrations
Complaints
Damage report

Correspondence address NIP: 6793108059
InPost sp. z o.o.
ul. Pana Tadeusza 4, 30-727 Kraków

Data Protection Officer Bartłomiej Styczeń
dane_osobowe@inpost.pl

Warsaw Office X20
ul. Czerniakowska 87A, 00-718 Warszawa

Compliance Officer Arleta Adamus