The application displays this message: "Oops ... Are you sure you want to close the Parcel Locker where the package is waiting for you?". What can I do?

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First, verify that you are definitely at the right parcel locker. If you are, and using the “Retry” button does not help, turn your location service off and on again. If this doesn't help, collect the parcel using the QR code or by entering the pickup code.

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