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- Parcel Manager
- WebTrucker

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Collect
Send
For companies
About us
Contact
Rewards
Shopping
InPost Pay

Parcel Manager
WebTrucker

Track
shipment

Parcel tracking Find a Parcel Locker

Price

Polish
English
Ukrainian

Home

Complaint:
Home shipment

Tell us who you are

Contact details

Submitter's full name or nickname

Telephone

E-mail

Data of the shipment the complaint is concerned with

Number of the shipment

Please provide 24-digit number of the shipment or 10-digit return code (code obtained from szybkiezwroty.pl or Allegro site).

Date sent

Reason for the complaint

Damage report

I want to prepare an electronic damage report

I want to attach a scan of the protocol in paper form

The damage report has already been filed

Damage report

Number of the shipment

Contact person

Telephone

Commodity:

Package content

Outer packaging:

Cardboard

Envelope

Poly mailer

Stretch foil

Bubble wrap

Tape

Chest

Barrel

Container

Other (what other?)

Type of packaging:

Manufacturer's

New

Used

Type of damage:

Incomplete contents

Wetting

Scratching

Break

Contusion

Dirty

Dent

Perforation

Tear

Other (what other?)

Outer packaging damage:

Yes (what damage?)

Burst

Tear

Perforation

Crush

Break

Wetting

Flooding

Access to content

Other (what other?)

Internal protection:

Yes (what damage?)

Single package

Styrofoam profiles

Cardboard profiles

Spacers

Bubble wrap

Filler - foil

Filler - paper

Sponge

Chest

Other (what other?)

Internal protection damage:

Yes (what damage?)

Burst

Tear

Perforation

Crush

Break

Wetting

Flooding

Access to content

Other (what other?)

Description of the damage / Customer comments

Attach file

Maximum attachment size cannot exceed 6MB. The name cannot include spaces or Polish characters.

Remember! The damage report is necessary for the correct verification of the declaration. If it has not been prepared earlier, we will ask you to supplement the documents confirming the damage to the parcel. It may extend the time of considering the complaint.

Photos

Please attach photos showing

outer packaging

Attach file

Maximum attachment size cannot exceed 6MB. The name cannot include spaces or Polish characters.

Attach file

Maximum attachment size cannot exceed 6MB. The name cannot include spaces or Polish characters.

parcel's internal protection

Attach file

Maximum attachment size cannot exceed 6MB. The name cannot include spaces or Polish characters.

Attach file

Maximum attachment size cannot exceed 6MB. The name cannot include spaces or Polish characters.

content damage

Attach file

Maximum attachment size cannot exceed 6MB. The name cannot include spaces or Polish characters.

Attach file

Maximum attachment size cannot exceed 6MB. The name cannot include spaces or Polish characters.

Complaint details

Content

Justification of the complaint

Financial claim

Data for the payment of compensation

Claim amount

Dear Customer,
Providing data for the payment of compensation will allow us to settle your damage faster if the complaint is accepted.

I have a foreign bank account number

Bank account number

A bank account number is needed for returns and collections

IBAN

SWIFT

Address for correspondence

I declare that:

I am a VAT payer

Yes

I am applying for compensation from another insurer

Yes

I confirm the correctness of the above data and I am aware of the legal and actual consequences of providing incorrect data.

Confirmation of the value of the goods - please attach a document confirming the value of the goods

Confirmation of the value of the goods - this is a document confirming the real value of the goods shipped. It can be, for example: a VAT invoice, a screenshot of a completed sales auction, or another proof of a purchase and sale agreement. If the shipment was not of a commercial nature (i.e. it did not contain goods previously purchased, e.g. in an online store) - a statement of the Addressee or the Sender regarding the content of the shipment should be submitted. At the same time, we would like to inform you that failure to attach the indicated documentation may extend the time of considering the complaint.

Attach file

Maximum attachment size cannot exceed 6MB. The name cannot include spaces or Polish characters.

Other attachments

Here you can attach additional documents regarding the complaint

Attach file

Maximum attachment size cannot exceed 6MB. The name cannot include spaces or Polish characters.

Attach file

Maximum attachment size cannot exceed 6MB. The name cannot include spaces or Polish characters.

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Complaint: Home shipment

Complaint:
Home shipment